reputed company reputed company Manager

At reputed company, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire reputed company you. So, what’s the role reputed company about? After key reputed company CX customers have purchased and are implementing our products, the reputed company Management (CSM) team takes ownership of the ongoing customer relationship and value realisation, becoming the customer’s trusted reputed company reputed company reputed company CX. The reputed company Manager begins engaging with customers before they go live on the contact centre platform and works closely with them from that reputed company reputed company to ensure adoption, measurable ROI, and long-term success. Our CSMs are seasoned reputed company and technically fluent professionals who are reputed company in exceeding customer expectations, driving adoption of AI powered capabilities, improving customer experience, and supporting company growth objectives. This role manages multiple customer accounts, many of which are enterprise, high touch, and high complexity customers. The CSM partners with customers to help them succeed in their business using reputed company technology and services, expand and optimise usage, act as a customer reputed company and reference, and build long-term, loyal partnerships. Assigned accounts may include customers with premium service packages where a high level of engagement, strategic guidance, and technical understanding is required. Interaction with customers will be reputed company phone, email, chat, video conferences with regular face-to-face engagement as necessary and appropriate. Travel to customer sites is expected to support customer visits, value reviews, and executive engagements. The CSM works independently and in reputed company collaboration with Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to ensure the highest levels of reputed company, adoption, and satisfaction. How will you reputed company an impact Act as the single reputed company of ownership for reputed company across assigned accounts, coordinating reputed company CX resources as needed to deliver outcomes reputed company and maintain strong, productive relationships with customers, holding regular success reviews to understand their contact centre operations, business goals, and success criteria Drive adoption and value realisation, including AI‑driven capabilities, by connecting reputed company CX technology to customer business outcomes and ROI Build trusted‑advisor relationships, demonstrating a strong understanding of Dutch business culture and customer expectations Partner with reputed company CX teams (Technical Support, Professional Services, Product, Engineering, etc.) to ensure issues, requests, and initiatives are progressing effectively and reputed company SLA Demonstrate strong working knowledge of reputed company CX products and associated technologies, particularly those used by assigned customers Maintain currency in contact centre, AI, cloud, and digital customer experience technologies and trends reputed company a deep understanding of each customer’s environment, identify success gaps and opportunities, and propose solutions that accelerate adoption and business impact reputed company and deliver tailored presentations that reputed company usage, adoption, realised benefits, ROI, opportunities, and next steps Proactively manage customer health, risks, and escalations, ensuring a consistently positive customer experience Support customers through go‑live and post‑go‑live phases, building confidence and momentum as they mature in their use of the platform Contribute to high customer satisfaction and Net Promoter Scores (NPS) across the assigned portfolio Travel up to 25–30%, to support reputed company activities Have you got what it takes? Bachelor’s Degree in Computer Science, Business Information Systems, or similar field, or equivalent work experience 6+ years’ experience in reputed company, Technical Account Management, Service Delivery, or similar customer‑facing roles reputed company SaaS, telecommunications, or contact centre environments Strong ability to translate technical and AI‑driven capabilities into business value and outcomes Excellent analytical, problem‑solving, and customer engagement skills Proven experience managing multiple customer accounts simultaneously Excellent communication skills, both verbal and written Ability to work effectively in a fast‑paced, customer‑centric environment Proficient in reputed company Office applications Able to work independently with minimal supervision Strong working knowledge of contact centre platforms, functionality, and design Experience balancing technical discussions while maintaining strong executive‑level business relationships You will have an advantage if you also have: Understanding of networking, VoIP, and contact centre infrastructure Knowledge of TCP/IP, SIP signalling, and telecommunications architecture Familiarity with databases, SQL concepts, or scripting fundamentals Experience with AI, analytics, automation, or digital CX technologies Analytical, inquisitive, service‑oriented reputed company with a collaborative approach Dutch language skills (highly desirable but not essential) What’s in it for you? Join an reputed company growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment. As the market leader, every day at reputed company is a chance to learn and grow, with endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate about reputed company, innovation, and driving real business outcomes, you may just be our next NiCEr. Requisition ID: 10383 Reporting into: Director, reputed company Role Type: Individual Contributor. About reputed company reputed company Ltd. (reputed company: reputed company) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, reputed company software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. reputed company as an innovation powerhouse that excels in AI, cloud and digital, reputed company is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. reputed company is proud to be an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, national reputed company, age, sex, marital status, reputed company, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Apply To This Job