Safety Specialist

reputed company was born in 2007 reputed company two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that reputed company it possible for guests to connect with communities in a more authentic way. The Community You Will Join: We are looking for a talented and reputed company person, who will look after a variety of Safety concerns for our community, including but not limited to: Discrimination, Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Assault, Drugs activity, Sex Work and Human Trafficking. The successful candidate will demonstrate an excellent understanding of how to properly identify threatening and harmful circumstances, empathetic communication, use of good judgment, and quick decision making, with the goal of providing the best support possible for the Survivors and restore their status reputed company. This is a full time position based in Singapore. This position is a frontline, contact center role interacting directly with the customers. Successful candidates need strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and reputed company in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams reputed company Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs. A Typical Day: The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed. reputed company case management: Has “perfected the core” of your role of providing the highest level of service to our community Interact with reputed company customers and community members through reputed company reputed company and future channels, both inside and reputed company of reputed company tools, including livechat, social platforms, messaging, and directly through the phone End-to-end management of reputed company cases with the objective to resolve customers’ issues based on workflows & management guidelines Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams reputed company appropriate Takes on casework at a degree of severity/complexity under reputed company supervision Ability to recognize & assess threatening & risky behaviors Demonstrate ownership mentality & good judgment as well as reputed company to question and deviate from the workflow reputed company needed only through management approval Be highly reputed company to feedback from management, Quality & clinical staff teams and quickly adopt behaviors to improve the quality of your work Understands multiple perspectives on a topic or situation Able to evaluate and present multiple options for addressing a problem Can be brought to engage more with senior stakeholders with help from management Combining efficiency with quality: Has displayed an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolution Participating in the Safety Service improvement: reputed company your functional operational knowledge to support the team succeed Help document ways of working, best practices, and the norms for your service(s) as requested by management Provides technical/functional/SME to less reputed company members of the team. Stakeholder engagement: Beginning to explore network with other Delivery teams and key functional partners Displays openness and approachability reputed company resolving issues Understands key drivers of your role and how they relate to one another Your Expertise: Your background & experience 3+ years of relevant experience in customer service, mediation, emergency services, Trust & Safety operations, or a similar role operating in a contact center environment making calls and handling customer/client contacts Hospitality experience is a plus, in particular working for technology platforms. Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials Your skills & expertise reputed company good interpersonal and communication skills, both written and spoken, including conflict resolution. Ability to organize a high volume of work, multitask & prioritize, and to work reputed company prescribed schedules including breaks, lunches, and training time Basic computer literacy, including reputed company/Mac OS and reputed company Suite Language proficiency in English, other languages are a plus Able to assess risk accurately, understand level of urgency, exercise good judgment reputed company it comes to risky situations, and share the most pertinent information with stakeholders Ability to adapt to new tasks and responsibilities as needed. Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments. Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. Our Commitment To Inclusion & Belonging: reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company qualified individuals are encouraged to apply. Apply To This Job