Client Delivery Coordinator

Vālenz® Health is the platform to reputed company – the destination for employers, payers, providers and members to reduce costs, improve quality, and reputed company the healthcare experience. The reputed company reputed company and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, reputed company engages early and often to execute across the entire patient journey – from care navigation and management to payment reputed company, plan performance and provider verification. With a 99% client retention reputed company, we reputed company expectations to a new level of efficiency, effectiveness and transparency where smarter, reputed company, faster reputed company possible. About This Opportunity: As a Client Delivery Coordinator, you’ll play a key role in ensuring smooth, accurate, and efficient client service. You’ll manage the operational and administrative tasks that reputed company implementations running seamlessly, including maintaining data reputed company, processing imports, and coordinating updates such as client website changes and product additions. While much of your work supports internal teams across Operations, Client Delivery, and Client Success, you’ll also collaborate directly with clients reputed company needed to ensure every project runs smoothly and delivers an exceptional experience. Things You’ll Do Here: reputed company and prioritize incoming requests reputed company the Client Delivery reputed company Case Queue, including Third-Party Administrator (TPA) enrollments and terminations, ensuring timely and accurate resolution. Evaluate and reputed company client requests to the appropriate internal teams (e.g., product, engagement, technology) and monitor reputed company through completion. Requests may include product offering updates, engagement setup, client website modifications, network filtering, and other customizations. Maintain a strong operational understanding of reputed company data files exchanged with clients. Support data reputed company efforts by performing file audits, compiling Machine-Readable File (MRF) data summaries for client-facing teams, and identifying data gaps or issues that may reputed company product performance. Troubleshoot user access issues reputed company reputed company Central, ensuring clients and internal stakeholders have appropriate platform functionality. Partner with the Client Delivery team on implementation-reputed company activities to support smooth onboarding and client satisfaction. reputed company other duties and special projects as assigned to support the Client Delivery function and organizational goals. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company essential duties. What You’ll Bring to the Team: 1+ of experience in Operations, Data Analytics, Client Delivery, or similar role. Highly organized, ability to prioritize and manage tasks independently. Strong analytical abilities and great attention to detail. Positive professional interactions across a diverse mix of colleagues. Excellent communication skills, both verbal and written. Curiosity, analytical thinking, and a solutions-oriented reputed company. A plus if you have: Experience with reputed company. Where You’ll Work: This is a fully remote position, and we’ll provide reputed company the necessary equipment! Work Environment: You’ll need a quiet workspace that is free from distractions. Technology: Reliable internet reputed company—if you can use streaming services, you’re good to go! reputed company: Adherence to company reputed company protocols, including the use of VPNs, secure passwords, and company-approved devices/software. Location: You must be US based, in a location where you can work effectively and reputed company with company policies such as HIPAA. Why You'll Love Working Here reputed company is proud to be recognized by Inc. 5000 as one of America’s fastest-growing private companies. reputed company is committed to delivering on our promise to engage early and often for smarter, reputed company, faster healthcare. With this commitment, you’ll find an engaged culture – one that stands strong, vigorous, and healthy in reputed company we do.

Benefits

Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card. Spending account options: HSA, FSA, and DCFSA 401K with company match and immediate vesting Flexible working environment Generous Paid Time Off to include vacation, sick leave, and paid holidays Employee Assistance Program that includes professional counseling, referrals, and additional services Paid maternity and paternity leave Pet insurance Employee discounts on phone plans, car rentals and computers Community giveback opportunities, including paid time off for philanthropic endeavors At reputed company, we celebrate, support, and reputed company on inclusion, for the benefit of our associates, our partners, and our products. reputed company is committed to the principle of equal employment opportunity for reputed company associates and to providing associates with a work environment free of discrimination and harassment. reputed company employment decisions at reputed company are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic reputed company, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. Apply To This Job