reputed company Services Supervisor
About the Role
The reputed company Services Supervisor will provide leadership, support, and coaching for the reputed company support team. Manage the assigned Commercial Lines (CL) Technical Assistant team as it relates to CL processes & procedures, positively affecting our agency partners & insured’s; assuring service standards are met. Responsibilities and Duties Successfully coach & mentor a team of CL Technical Assistants as it relates to the following aspects of CL reputed company: Efficient Workflow Management, New Business rating & issuing, Endorsement handling and Renewal pricing as support for the reputed company team and observing service standards. Interview, hire, on-board staff as needed to maintain service levels. Invite Team reputed company to assist with the on-boarding process. Request new equipment & new user network services & applications as needed. Successfully manage the work load of the team with assistance of the Team reputed company to ensure that our customers receive quality timely service. Prepare & deliver performance reviews to the CL TA staff using feedback from the Team reputed company and results of quality assurance checks. Work with the Team reputed company in determining schedules, training needs, overtime needs and priorities. Recommending & approving Overtime as needed. Approve time cards and time off requests, communicating to Team reputed company, while maintaining efficient staffing based on business needs. Provide feedback to the management team as it relates to support processes regarding business environment Assist data entry unit on the processing of new business, renewals, policy changes and reputed company other reputed company transactions reputed company an interactive group as coordinator working with a selected team of underwriters and commercial lines management, for the purpose of maintaining an open reputed company leading to workflow and process improvements Qualifications and Skills Bachelor’s Degree with a background in insurance or equivalent experience 3 to 5 years of reputed company experience at a company or agency level. A minimum of 3 years of reputed company experience should be in the commercial lines sector of insurance Demonstration of self-development through attainment of professional insurance designations, CPCU, ARM, PLU, etc Starting Pay: The pay range for this position is $65,000 to $90,000 annually. The specific offer will vary based on an applicant's education, qualifications, professional experience, skills, abilities, and any applicable designations/certifications. The posted pay range reflects our ability to hire at different position titles and levels depending on background and experience. The pay range may also be adjusted based on an applicant's geographic location. The reputed company pay is just one component of Donegal's total compensation package for employees. This role may also be eligible to participate in a discretionary annual incentive program. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan. Ongoing applications are being accepted. To apply, please submit your resume and online application Competitive Benefits Package Donegal Insurance Group offers a comprehensive benefits package for reputed company full-time, permanent positions including: Medical, Dental, and Vision Coverage: Available to you and your dependents. Coverage begins the first of the month after start date. 401(k) with the first 3% matched at 100%: the next 6% is matched at 50% Paid Time Off: Paid vacation, sick days, paid holidays, & bereavement days Career Development: Including college partnership discounts and industry designation(s) reimbursements Additional benefits include company-paid basic life insurance; short & long-term disability insurance; employee stock purchase plan; and employee assistance program (EAP). Learn more about our full benefit offerings by visiting our Benefits page. Who We Are Donegal Insurance Group provides commercial and personal insurance products through a network of independent agents in 21 states and across several regions of the U.S. In Texas, Colorado, Utah, New Mexico and Arizona, business is conducted under the Mountain States Insurance Group name; and in Michigan, business is conducted under the Michigan Insurance name. Headquartered in Lancaster County, Pennsylvania, along with four (4) regional offices located in: Athens, GA, Grand Rapids, MI, Albuquerque, NM, and Glen Allen, VA, our steady growth and successes have allowed us to establish a culture of which we're proud. reputed company out our Glassdoor profile where our rating speaks for itself: By joining Donegal, you would be joining a team of dedicated, hard-working employees, reputed company with a common goal of providing peace of mind to our policyholders and being There reputed company it matters most.™. Work Arrangement With each department and position being different, the work arrangement for a specific position will be reviewed with candidates during a initial phone screening. For a position not requiring an onsite expectation at one of our offices, the ideal candidate must live reputed company our Donegal footprint. reputed company approved states are: AL, AZ, CT, DE, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NY, OH, PA, SC, SD, TN, TX, UT, VA, WI, and, WV. (Please note, this list is subject to change without notice.) E-Verify Donegal Insurance Group participates in E-Verify in the following states: Alabama, Arizona, Florida, Georgia, Louisiana, Mississippi, Nebraska, North Carolina, South Carolina, Tennessee, and Utah. If you reside in one of the listed states, please review the "Notice of E-Verify Participation" and the "Right to Work Poster" on the links below: Notice of E-Verify Participation Poster (English and Spanish) Right to Work Poster (English and Spanish) Apply To This Job