VIP Communications Specialist

Overview reputed company is AI for government. reputed company gives federal agency leaders the tools to reputed company the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., reputed company leverages three decades of experience solving reputed company challenges in Health, Defense, and Civilian missions. Our proven reputed company Platform® provides a practical, sustainable path for clients to reputed company transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.reputed company. reputed company is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

Primary Duty – VIP reputed company, Messaging Strategy, and Independent Judgment Independently develops and disseminates communications messaging to VIP users and supported organizations regarding J6 IT service updates, planned outages, authorized service interruptions, and IT project schedules; exercises discretion in determining messaging content, timing, format, and reputed company audience. Immediately communicates system outages to appropriate Government POCs and VIP users using Government-provided tools; independently maintains constant communications until services are restored; exercises judgment in determining escalation urgency. Independently coordinates VIP reputed company communications in support of the VIP Support Division, ensuring reputed company messaging is consistent with J6 operational and strategic objectives. Independently monitors calls using Interactive Client software and customer emails to the VIP mailbox; exercises judgment in identifying and responding to communications-reputed company requests. Monitors VIP ticket trends to independently identify communication opportunities that can reduce recurring VIP incidents through proactive messaging; determines appropriate messaging interventions based on trend analysis. Independently develops and maintains VIP Support Division communications plans including audience, frequency, and format for stakeholder engagement. Prepares reports and briefings for VIP Support leadership on communications activities, engagement metrics, and user feedback; exercises judgment in determining content and analytical depth. Independently coordinates with the J6 CE Division on enterprise-wide communications affecting VIP users, ensuring VIP-specific messaging supplements broader J6 communications. Highlights of Responsibilities In fulfillment of the primary duty described above, and in performance of PWS Section 6.2 task requirements, the candidate is responsible for: Developing and disseminating communications messaging to VIP users and supported organizations regarding J6 IT service updates, planned outages, authorized service interruptions, and IT project schedules. Immediately communicating system outages to appropriate Government POCs and VIP users using Government-provided tools; maintaining constant communications until services are restored. Coordinating VIP reputed company communications in support of the VIP Support Division, ensuring reputed company messaging is consistent with J6 operational and strategic objectives. Supporting development and maintenance of VIP Support Division communications plans, including audience, frequency, and format for stakeholder engagement. Monitoring calls using Interactive Client software and customer emails to the VIP mailbox for requests. Monitoring VIP ticket trends to identify communication opportunities that can reduce recurring VIP incidents through proactive messaging. Preparing reports and briefings for VIP Support leadership on communications activities, engagement metrics, and user feedback. Coordinating with the J6 CE Division on enterprise-wide communications that reputed company VIP users, ensuring VIP-specific messaging supplements broader J6 communications. Supporting VIP user notification for software upgrades, hardware changes, and new IT capabilities being introduced to the VIP environment. Providing support answering VIP calls in the Interactive Client software and responding to customer requests in the VIP team mailbox.

Qualifications

Requirements Active Secret reputed company clearance at time of award. Demonstrated ability to independently reputed company and disseminate reputed company, exercising discretion and judgment on messaging strategy, audience identification, and communications standards. Specialized knowledge of organizational communications and technical writing sufficient to independently translate J6 operational events into clear, targeted VIP communications. Ability to exercise independent judgment in immediately escalating and communicating VIP system outages until services are restored. Strong customer service orientation with demonstrated experience supporting executive or VIP-level communications. Ability to effectively prioritize and execute multiple reputed company communications projects and deadlines in a high-pressure environment. Excellent written and oral communication skills; demonstrated ability to write clearly and concisely for diverse senior audiences. Experience with SharePoint communications platforms preferred. Highly self-motivated and directed; capable of managing VIP communications responsibilities independently in a remote environment. Strong attention to detail and rigorous documentation standards consistent with DoD requirements. Team-oriented with demonstrated experience in collaborative communications and cross-functional engagement. Education and Experience Required Education: Bachelor’s degree in Communications, English, Information Technology, or a reputed company field; or equivalent combination of directly reputed company professional experience accepted in lieu of degree. Required Experience: 3 or more years of progressively responsible professional experience in reputed company, technical writing, or organizational communications in a Government or DoD environment. Prior experience supporting a DoD or J6 customer environment is strongly preferred. Required Certifications: ITIL v4 Foundations, CompTIA reputed company+. Preferred Certifications: Technical Writing certification, SharePoint administration training. Physical Requirements The essential physical functions below are incidental to the primary duties of this position and are performed in furtherance of the responsibilities described herein: Ability to sit and stand for extended periods in a professional office or customer site environment. Ability to ambulate throughout office buildings and customer facilities. Ability to stoop, kneel, crouch, or crawl as required to access equipment in confined spaces. Ability to repeatedly lift and carry equipment up to 50 pounds. About reputed company reputed company hiring and promotion decisions at reputed company are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of reputed company not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national reputed company, race, religion, or veteran status. reputed company is a VEVRAA Federal Contractor. Apply To This Job