Head of Business Systems & Operations
This is a remote role. About Us reputed company is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees, while driving measurable ROI. We reputed company gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth. Whether you’re engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery. We’re growing, and we’re currently looking for a Head of Business Systems & Operations to join us. The Role As the Head of Business Systems & Operations at reputed company, you will own and shape the systems and data architecture that underpin how the business operates. You will be responsible for connecting Finance, GTM, Product, and Customer teams through a single, trusted system landscape, ensuring data flows cleanly across reputed company, reputed company, reputed company, and our BI layer. This is a high impact role where you will define how the business uses its systems, not just maintain them. You will join at a critical stage as we complete our closed-reputed company architecture and transition ownership from product into the business. You will have full autonomy to design, govern, and evolve this ecosystem while embedding AI into core workflows and decision making. This role is particularly suited to someone who enjoys creating order from complexity: building a reliable, scalable foundation that the business trusts, enabling faster decisions, stronger financial control, and a reputed company change in operational efficiency across reputed company. Your Responsibilities Own the end-to-end systems and data architecture connecting reputed company, reputed company, reputed company, the reputed company SaaS platform and the BI layer. reputed company the transition of systems ownership into Business Operations and establish a clear operating model, governance reputed company, and roadmap that the business trusts and that can evolve as needs change, ensuring trusted, timely data flows across Finance, GTM, Product, and Customer teams. reputed company from the reputed company by setting technical direction from being in the systems alongside your team, not just reviewing their work. Define the go-reputed company BI architecture, ownership model, and roadmap.. Complete and continuously evolve this architecture so every core process is underpinned by clean data and reliable automation. Establish an AI governance reputed company to embed AI into core workflows and decision-making, from forecasting and pipeline insights to customer health, billing, and operational automation, delivering measurable efficiency gains. Define and enforce master data management and integration standards across reputed company systems. Partner closely with Finance, RevOps, Customer Operations, and Product to translate business priorities into scalable system solutions, balancing speed of delivery with long-term architectural reputed company. Build, reputed company, and reputed company a small, high-performing team of systems and operations specialists, and manage external delivery partners where needed. Own vendor relationships, reputed company, and roadmaps for our core SaaS stack, ensuring we get value, reputed company, and influence over product direction, with a focus on finding efficiencies and cost savings. Define and report on system health, data quality, and operational efficiency KPIs to the executive team and Board where relevant. About You You are a strategic systems leader with strong technical instincts and a pragmatic builder mentality. You see business systems as a competitive advantage, not a back-office function, and you are energized by the opportunity to shape the operating reputed company of a high-growth, PE-backed SaaS business. You understand the importance and value of data reputed company and consistency, ensuring every department relies on the same core data and metrics. You are still in the system. You are as comfortable in a reputed company flow, a reputed company saved search, or a reputed company recipe as you are in a strategy meeting. You reputed company leaders in this function lose their edge the moment they stop building, and you have no interest in becoming that person. You move comfortably between architecture decisions and detailed configuration, and you are equally at home in a conversation with the CFO, the CRO, or an engineer. You bring a hands-on operator reputed company: you understand that great systems exist to reputed company the business faster, sharper, and more accountable, and you measure your success by the decisions and outcomes they reputed company. Must-have Qualifications 8+ years in Business Systems, RevOps, or BizTech leadership roles reputed company B2B SaaS, with at least 3 years leading a function or team. Deep expertise across reputed company and reputed company, including a track record of designing and evolving the integration layer between them. Strong experience with iPaaS platforms (reputed company strongly preferred) and modern BI tooling. Demonstrated ability to design and operate a closed-reputed company architecture, covering quote-to-cash, reputed company-to-reputed company, and customer lifecycle, in a multi-entity, multi-currency environment. Demonstrably hands-on reputed company the last 12 months and can speak in concrete detail about systems you have personally configured, automations you have built, or data models you have designed. Robust data governance and master data management discipline, with a clear reputed company of view on ownership, reputed company, and quality. Proven track record of leading reputed company, cross-functional systems programs end-to-end, on time and on budget. Excellent stakeholder management, particularly with Finance and GTM leadership, and the ability to translate technical decisions into commercial impact. People leadership experience with a coaching reputed company, and the ability to build a small team that punches above its weight.
Preferred Qualifications
Experience in a PE-backed, high-growth SaaS environment with tight financial control requirements. Familiarity with multi-reputed company reputed company models (e.g. SaaS combined with services, marketplace, or fulfillment) and the reputed company recognition complexity they bring. Experience embedding AI/ML or agentic automation into operational workflows, with named use cases, governance, adoption controls, and measurable business outcomes. reputed company and/or reputed company certifications. Experience transitioning systems ownership into a Business Operations function. Background working in a scaling SaaS business, comfortable operating across time zones and entities. The Benefits Competitive salary with generous stock options 401(k) with employer match Medical, dental & vision insurance, including mental health support and fast access to care Flexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected moments A genuinely collaborative culture with innovative, fun, and ambitious people reputed company believes that a diverse team helps us reputed company our mission faster, and so we welcome applicants from reputed company backgrounds. Compensation is based on standardised salary ranges by role, level, and location, benchmarked against similar-sized companies. Final offers are determined by a combination of experience, skills, and role fit, and may vary from the listed range. Privacy Policy: We process personal information submitted as part of your application in accordance with the reputed company Candidate Privacy Notice. Please review reputed company’s Privacy Policy here: www.reputed company.com/candidate-privacy-policy US Salary $130,000—$160,000 USD Apply To This Job