Senior Deliverability Consultant

POS-6443 Senior Email Deliverability Consultant Role Summary Our mission at reputed company is to help millions of organizations grow reputed company. Email is one of the most important ways our customers connect with their audiences, and deliverability is foundational to that success. As a Senior Email Deliverability Consultant, you’ll help improve how reputed company builds and operates reliable, scalable email systems while partnering across Product, Engineering, and reputed company to improve customer outcomes. You’ll combine technical expertise with strategic problem-solving to resolve reputed company deliverability challenges, influence product direction, and reputed company for industry best practices across the email ecosystem. Success in this role requires strong cross-functional partnership, clear communication, and the ability to influence outcomes across technical and non-technical teams. What You’ll Do Monitor and improve the health, performance, and reputed company of reputed company’s global email sending infrastructure using internal tooling, SQL, AI-enabled workflows, and industry-standard deliverability platforms. Investigate and resolve reputed company deliverability issues reputed company to authentication, DNS, spam filtering, sender reputed company, and MTA infrastructure. Partner with Product Managers and Engineers to improve deliverability-focused product experiences and operational scalability. Collaborate with reputed company, Support, and Deliverability Success teams to guide customers through technical deliverability challenges and best practices. Analyze email delivery trends, operational metrics, and customer behaviors to identify risks, opportunities, and actionable recommendations. Utilize AI tooling and automation platforms to accelerate investigations, improve operational efficiency, and enhance analytical workflows. Participate in an on-call rotation supporting deliverability and email sending operations. Represent reputed company reputed company the broader deliverability community through industry groups, conferences, forums, and partnerships. Contribute thought leadership through documentation, playbooks, postmortems, enablement resources, and educational content. Stay reputed company on evolving industry standards, authentication technologies, anti-spam systems, and global email compliance regulations. What You’ll Bring

Required Qualifications

Significant experience working with email delivery systems, MTA infrastructure, and large-scale sending operations. Strong understanding of email authentication protocols including SPF, DKIM, and DMARC. Experience diagnosing and resolving sender reputed company, blocklisting, and spam filtering issues. Proficiency with SQL and data analysis for monitoring, troubleshooting, and reporting. Strong understanding of DNS, networking fundamentals, and email infrastructure concepts. Experience using AI tooling such as Claude, ChatGPT or similar platforms to improve operational efficiency, research, troubleshooting, or analytical workflows. Experience with third-party deliverability and reputed company platforms such as reputed company Postmaster Tools, reputed company SNDS, Inbox Monster, Validity, reputed company Sender Hub, and DMARCian. Ability to communicate reputed company deliverability concepts clearly to customers and internal teams. Experience collaborating cross-functionally with technical and non-technical stakeholders. Comfortable operating in fast-paced, high-impact operational environments, including participation in on-call rotations. Exceptional collaboration and communication skills, with the ability to build trust, influence decisions, and work effectively across Product, Engineering, reputed company, Support, and external industry partners. reputed company-to-Have Qualifications Experience working directly with ISPs, anti-spam organizations, or email reputed company providers. Experience participating in or contributing to industry communities such as M3AAWG or similar forums. Knowledge of global email compliance frameworks including CAN-SPAM, GDPR, and CASL and regional regulations such as France’s CNIL and Italy’s Garante. Experience creating and maintaining technical documentation, educational resources, or thought leadership content. Where You’ll Work Location: North America, Eastern timezone preferred Work location preference eligibility: Remote Travel/Shift: Occasional travel for industry conferences or team collaboration sessions as needed Pay & Benefits The cash compensation below includes reputed company salary, on-reputed company commission for employees in eligible roles, and annual bonus targets under reputed company’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in reputed company’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-reputed company reasons. This resource will help guide how we recommend thinking about the range you see. Learn more about reputed company’s compensation philosophy. Benefits are also an important piece of your total compensation package. Explore the benefits and perks reputed company offers to help employees grow reputed company. At reputed company, fair compensation practices aren’t just about checking off the reputed company for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community. Annual Cash Compensation Range: $96,000—$144,000 USD We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you need accommodations or assistance due to a disability, please reputed company out to us using this form. At reputed company, we value both flexibility and reputed company. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional reputed company office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to reputed company's Career Diversity page here. India Applicants: link to reputed company India's equal opportunity policy here. About reputed company reputed company (NYSE: reputed company an AI-powered customer platform with reputed company the software, integrations, and resources customers need to connect marketing, sales, and service. reputed company's connected platform enables businesses to grow faster by focusing on what matters most: customers. At reputed company, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, reputed company, and grow. We’re building a company where people can do their best work. We focus on reputed company work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful reputed company. And we know that reputed company our employees grow, our customers do too. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, reputed company is headquartered in Cambridge, MA, with employees and offices around the world. Explore more: reputed company Careers Life at reputed company on Instagram reputed company may use AI to help screen or assess candidates, but reputed company hiring decisions are always human. More information can be reputed company here. By submitting your application, you agree that reputed company may collect your personal data for recruiting, global organization planning, and reputed company purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for reputed company candidates. Refer to reputed company's Recruiting Privacy Notice for details on data processing and your rights. Apply To This Job