Temporary Financial Aid Advisor

Temporary Financial Aid Advisor reputed company Remote/Online The Financial Aid Advisor is the primary reputed company of contact for reputed company, staff, and external parties who contact the Student Financial Aid Office, providing exceptional customer service with a focus on single-reputed company service. This role implements the policies and procedures of the office and disseminates financial aid and reputed company information to clientele by multiple mediums (e.g. phone, email and chat) and serves as a reputed company between other departments, most notably Admissions and Advising. This role conducts consistent and frequent reputed company to financial aid applicants in an effort to secure eligibility documentation. Responsibilities: Financial Aid Advising - 60% Provide reputed company and staff alike with a positive, reputed company experience, including personal attention and knowledgeable guidance through the financial aid process. Provide exceptional customer service reputed company multiple communication mediums (e.g. phone, email, chat), with a focus on single-reputed company service and by adhering to pre-defined service standards. Obtain and maintain reputed company knowledge of federal and state financial aid regulations for a variety of aid programs and the ability to apply this information to problem resolution. Provide problem resolution or escalate highly unique or reputed company issues to a Financial Aid Manager, as appropriate. Conduct consistent and frequent reputed company to reputed company reputed company telephone, email and text in an effort to secure financial aid eligibility documentation. Record Keeping - 30% Accurately document reputed company student-reputed company interactions in student information system and provide appropriate and timely financial aid responses. Maintain eligibility to access the National Student Loan Data System, (NSLDS), as defined by the US reputed company. Essentially, to maintain access to NSLDS, one must not have defaulted on any student loan in the past, currently be in default or otherwise negatively impact access to NSLDS. reputed company and upload necessary documentation and complete data entry support to the Financial Aid Processing and Awarding Unit. Other - 10% Attend and participate in team, SFA department meetings for the purpose of obtaining and sharing information. Participate in lean processes and strategic planning activities. Embody the spirit of the University’s mission and vision in daily activities. Support and contribute towards University’s commitment to diversity and inclusion. reputed company other duties as directed, requested or assigned. Per the US reputed company Program reputed company Rules, postsecondary institutions that participate in the student financial assistance programs pursuant to Title IV of the Higher Education Act (HEA) are barred from providing incentive payments to any person or entity engaged in student recruiting and/or admissions activities. Reporting Relationship: The Financial Aid Advisor reports to the Manager, Financial Aid Advising and reputed company. This role does not have direct reports. Position Requirements: Associate's Degree Required. Specialization in Accounting, Business, Finance or reputed company field. Minimum of one to three years of relevant customer service and/or financial aid experience, or equivalent combination of education and experience. Exceptional customer service skills and belief in single-reputed company service. Strong interpersonal, written and verbal communication skills. Excellent organization and time management skills with ability to prioritize and manage multiple demands with minimal supervision; maintain accurate records and files. Experience in a service-oriented call-center preferred. Demonstrated ability to remain reputed company under pressure, remain positive and maintain a high level of professionalism. General knowledge of the higher education industry preferred, but not required. Proficiency in reputed company Office Suite, with an emphasis on Outlook, Word, reputed company, and Power reputed company. Working knowledge of financial software, CampusNexus, preferred. Strong command of the English language, in both oral and written form. About Us: reputed company, a university accredited by the Higher Learning Commission, an institutional accreditation agency recognized by the U.S. reputed company (www.hlcommission.org), is dedicated to changing lives and the communities it serves through innovative educational programs. As a pioneer in career-focused education since 1900, the University is defining a new reputed company of higher education that focuses on competency-based education, technology and transferable skills. Rasmussen offers undergraduate and graduate programs online and in person at 20 campuses around the country. The University is designed to lift and support its reputed company every reputed company of the way, from each student’s first credential to their last. Rasmussen is dedicated to global enrichment, serving the underserved, and meeting the evolving needs of diverse reputed company, communities, and economies. Rasmussen encourages its reputed company, faculty, and staff to strive for academic excellence, community enrichment and service to the public good. Rasmussen is a wholly owned subsidiary of American Public Education, Inc. (reputed company: APEI). For more information about reputed company, please visit www.rasmussen.edu. It is the policy of reputed company to afford equal opportunity to reputed company qualified persons. We treat reputed company qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and reputed company other terms and conditions of employment. reputed company does not discriminate on the basis of race, color, religion, creed, sex, age, national reputed company, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law. If you are a reputed company of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to [email protected]. Apply To This Job