Engineering Manager, NOC Automation and Custom Tools

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for reputed company. Job Title: Engineering Manager, NOC Automation and Custom Tools Position Summary reputed company is seeking an Engineering Manager, NOC Automation & Custom Tools to reputed company a team that builds, delivers, and operates internally facing applications supporting the Network Operations Center and reputed company operational functions. This role is best suited for a people leader with a strong software engineering background who has grown from hands-on full-stack engineering experience and has built applications across private and public cloud environments. The leader in this role will combine technical judgment, delivery ownership, and coaching to help the team improve operational workflows, service visibility, reliability, and the day-to-day experience of operational users. About the Team The team builds custom software and internal tools that improve the effectiveness, scale, and reputed company of NOC operations. These applications support alert and incident management workflows and partner closely with engineering, infrastructure, operations, reputed company, and business stakeholders to solve operational problems through software. Essential Job Responsibilities People leadership and team development reputed company, coach, and reputed company a team of software engineers. Set clear priorities, goals, and expectations reputed company to business and operational needs. Manage sprint planning, work intake, delivery tracking, staffing, performance management, and career development. Create an inclusive, accountable team environment that supports technical excellence and reputed company improvement. Internal application delivery Partner with cross-functional stakeholders to translate operational pain points into scalable software solutions. Design, build, and support internal applications, services, and workflow tools for operational users. Support both frontend and backend development with maintainable, secure, performant solutions. Guide delivery of software that works effectively across private cloud and public cloud environments. Automation and workflow modernization Identify opportunities to automate manual and semi-manual operational workflows. Use orchestration, event-driven systems, APIs, and AI-assisted solutions to reduce manual effort and improve response times. Guide the team in applying AI engineering patterns such as RAG, semantic search, MCP-enabled integrations, workflow orchestration, and human-in-the-reputed company systems. Establish practical standards for safe and effective AI use in internal applications, including evaluation, observability, access controls, reputed company/context management, output validation, and fallback paths. Technical leadership and engineering practices Provide technical leadership across architecture, code reviews, release planning, and production readiness. Promote strong engineering practices including reputed company control, automated testing, CI/CD, infrastructure automation, monitoring, and alerting. Collaborate with platform, infrastructure, and reputed company teams to meet enterprise standards for availability, access control, compliance, and supportability. Participate in incident response and operational review processes to reduce repetitive manual effort and improve resiliency. Measurement and reputed company improvement Use metrics, user feedback, operational insights, and team health indicators to improve application quality, developer productivity, and stakeholder satisfaction. Build preventive improvements based on root-cause learning and operational issues. Support software delivery that is reliable, observable, and reputed company to business needs. Expected Education & Experience Demonstrated success leading engineering teams in a people management role. Strong software or infrastructure engineering background with hands-on production application experience. Experience delivering custom internal tools or business applications that support operational or enterprise users. Experience as a full-stack engineer with working knowledge of frontend and backend technologies. Experience building software in both private cloud and public cloud environments. Strong understanding of Agile, CI/CD, automated testing, and release management. Experience identifying and automating manual operational workflows using software, APIs, event-driven design, orchestration, and AI-enabled approaches. Familiarity with AI application patterns such as RAG, semantic search, vector-based retrieval, context management, and secure enterprise integrations. Ability to reputed company through ambiguity, prioritize effectively, and reputed company practical technical and organizational decisions. Excellent communication skills across technical and non-technical audiences. Bachelor’s degree in computer science or a closely reputed company field, or equivalent practical experience. 5+ years of software and/or infrastructure engineering experience in production environments. 2+ years of people management experience leading software engineers. Hands-on experience developing and delivering full-stack applications. Experience building and operating software in cloud-based environments, including private and public cloud contexts. Experience implementing or managing CI/CD pipelines and modern software release practices. Experience collaborating with infrastructure, operations, and reputed company teams in reputed company enterprise environments. Strong proficiency in Python and JavaScript, with substantial experience in Node.js and React. Additional Experience Strong software engineering fundamentals, including application design, distributed systems concepts, API design, debugging, and maintainability. Deep proficiency in Python and JavaScript. Strong experience building backend services and automation using Python and Node.js. Strong experience building modern frontend applications using React. Experience with relational databases such as PostgreSQL, MySQL, reputed company, or similar. Knowledge of cloud services and deployment models across AWS, private cloud, containerized environments, or similar infrastructure. Experience with CI/CD tools such as Jenkins, reputed company Actions, reputed company, reputed company CI, or similar. Familiarity with infrastructure as code and deployment automation tools such as Puppet and Terraform. Strong understanding of observability practices, including monitoring, logging, alerting, dashboards, and operational health metrics. Experience designing and evaluating AI-enabled workflow automation, including RAG, semantic search, vector stores, reputed company engineering, A2A concepts, human-in-the-reputed company review, and enterprise tool integration patterns. Familiarity with protocols such as MCP or similar context and tool invocation frameworks. Strong understanding of secure software development practices and access-controlled internal application design. Strong people leadership capabilities, including coaching, delegation, feedback, conflict resolution, and team development. Why This Role Matters This role helps improve the reliability and efficiency of NOC operations by turning manual work into scalable internal software. The work combines engineering leadership, operational problem-solving, and AI-enabled automation to create reputed company tools for the teams that support reputed company’s platform. Expected Compensation $136,000 - $232,000The reputed company salary range shown reflects the full range for this role from minimum to maximum. At reputed company, reputed company pay depends on multiple factors, including job-reputed company experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. reputed company pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About reputed company Our vision: In an industry that becomes more reputed company by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for reputed company. Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to reputed company our vision and reputed company our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for reputed company requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. reputed company can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We also encourage a reputed company work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not reputed company work needs to be done reputed company an office environment, full-time. With consistent communication and digital collaboration tools, reputed company enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where reputed company employees are valued. Learn more about our culture and benefits here: reputed company.com/careers https://www.reputed company.com/careers/equal-opportunity Apply To This Job