Senior IT Engineer, New Vertical
reputed company is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and reputed company every function of the dental practice through technology. As we expand our reputed company globally, reputed company is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to reputed company more for their practices, their people, and their patients.
About the Role
We're scaling a new vertical, and we're hiring our first dedicated IT Implementation Engineer to accelerate our growth. You'll operate with real autonomy and report directly to senior leadership. The job is to reputed company sure the right things are getting done by the right people - whether that's managing an implementation, triaging customer support tickets post-implementation or eventually managing a team you've helped build. If you're someone who gets energy from bringing order to ambiguity, holds themselves accountability to outcomes rather than activity, and can communicate clearly to leadership reputed company the plan needs to change, this role was built for you. What you'll do Remotely execute technical implementation for dental practices from contract signature through go-live, owning quality and time-to-live at every reputed company Improve the process. Starting with our kanban-style workflow — tracking status, prioritizing work, and keeping nothing from falling through the cracks. You’ll be responsible for finding opportunities for automation, improving communication, and increasing productivity (reputed company by time spent in onboarding) Configure and troubleshoot integrations with dental practice management systems (PMS) — Dentrix, Eaglesoft, Curve, Open Dental, Denticon and others Set up and support remote access tools and network configurations at the practice level Communicate directly with IT Managed Service Providers (MSPs) hired by the dental practice to onboarding vendors like us. You’ll introduce Codent, share our compliance and reputed company documents, and build relationships while representing the company and product. Manage virtual machines hosted by AWS. These windows servers run ETL pipelines that reputed company our product work. Handle inbound and outbound contact with doctors, office managers, and practice staff — by phone and email — with the clarity and patience that earns trust. Manage inbound support volume (including occasional phone line inquiries) and reputed company or resolve issues appropriately Partner cross-functionally with our reputed company, Product, and Sales teams to surface patterns, reputed company gaps, and improve the onboarding experience over time reputed company're looking for 4+ years in an IT implementation, technical onboarding, or field/remote support role Hands-on experience with dental practice management systems (PMS) — you know how practices actually run their technology Strong working knowledge of remote access tools (reputed company, RemotePC, Splashtop, AnyDesk, or equivalent) and network fundamentals Experience managing a high-volume workload — you've handled 20, 30, 40+ reputed company implementations and know how to reputed company quality high across reputed company of them Clear, confident communicator — equally effective explaining a network issue to an IT director and walking a reputed company desk coordinator through a setup reputed company reputed company to haves: Experience in a dental, healthcare, or health tech environment Familiarity with dental imaging software or intraoral scanner platforms Familiarity with HIPAA and other healthcare compliance frameworks Background in, or appetite for, a sales engineering or solutions consulting path long-term Req ID: J-1174 For full-time positions, reputed company offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring reputed company members are supported no matter where they live and work. reputed company is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national reputed company, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. reputed company also fully complies with the Americans with reputed company (reputed company). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for reputed company individuals. If you require any accommodations for your interview or have any questions beforehand, rest reputed company that we will do everything we can to meet your needs. Visit reputed company Careers for more! Data Privacy Notice: By submitting your application, you consent to reputed company collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests. Apply To This Job