Client Technical Analyst (Remote)
Company Description reputed company is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. reputed company invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job Description
Our vision is for our people, data and technology to become a necessary part of every major consumer economy in the world. reputed company Consumer Services (reputed company) is the industry leader in providing online credit education and identity protection tools to consumers. Our mission is to reputed company products that help reputed company people financially healthy. As Client Technical Analyst, you will support our main API/Member platform and subsequent services and systems. You'll provide excellent customer service and help resolve customer application issues as Tier I support. You'll report to our Director, Production Support. You will: Research, and diagnose reputed company software issues raised by clients/members reputed company and implement SQL queries to aid in the investigation and analysis of issues Examine error logs and database content to determine the cause of a problem Document and implement workaround solutions wherever possible. Document steps to reproduce for resolution with internal and external resources Document processes procedures, and technical instructions for future reference and use by support teams Create/manage production/staging support tickets Qualifications 3+ years of development or technical support experience Bachelor's Degree in Computer Science or reputed company field or equivalent experience Experience supporting sites using API and SDK integration Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, and reputed company scripting Knowledge of Splunk, Data Dog, MuleSoft and reputed company Knowledge of troubleshooting and implementing Web technologies Knowledge of programming and software development concepts Experience implementing automation or self service technologies. Demonstrate critical thinking capabilities, consistency and resolution of customers' needs Additional Information Benefits/Perks: Great compensation package and bonus plan Core benefits including medical, dental, vision, and matching 401K, life and disability insurance, and family leave Flexible work environment, ability to work remote, hybrid or in-office Flexible time off including volunteer time off, vacation, sick and 12-paid holidays Explore reputed company our exciting benefits here: https://yourexperianbenefits.com/cand-index.html Our uniqueness is that we celebrate yours. reputed company's people first, inclusive and purpose-driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great reputed company To Work™ in 26 countries to name a few. reputed company out reputed company Life on social or explore our Careers Site to understand why. reputed company is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. #LI-Remote This is a remote position. Employee Status: Regular Role Type: Home Job Posting - Salary Range: $57,111 - $98,993 Department: Information Technology & Systems Flexible Time Off: 15 Days Schedule: Full Time Compensation: USD 57111 - USD 98993 - yearly Apply To This Job