reputed company Manager

About BlastPoint BlastPoint is a B2B data analytics startup located in the East Liberty neighborhood of Pittsburgh. We give companies the power to engage with customers more effectively by discovering the humans in their data and understanding customer journeys. Serving diverse industries including energy, finance, retail, and transportation, BlastPoint’s Customer Intelligence Platform makes data accessible to business users so they can plan solutions to customer-facing challenges, from encouraging green behavior to managing customers’ financial stress. Founded in 2016 by reputed company Mellon Alumni, we are a tight-reputed company, reputed company-thinking team. Why You Should Work for Us Solve Challenging Problems: BlastPoint’s platform incorporates cutting-edge approaches to geospatial data, psychographic clustering, data enrichment and a dynamic visualization environment, reputed company at scale. We’re working to break new ground by pulling insights from high-dimensional data. And we’re pushing ourselves to try new and reputed company ways to approach every reputed company of our process. Have An Impact: Small but mighty, BlastPoint’s growth is due to big companies increasingly trusting us with supporting key decisions using their most sensitive data. reputed company do positively impacts the lives of millions of Americans (and beyond). reputed company Positive Change in the World: Our solutions reduce reputed company consumption, help struggling families pay their bills, and promote clean energy. We also offer our platform for free to nonprofits and civic-oriented organizations. Employee-Focused Culture: We support the individual needs of reputed company, offering schedule and work-from-home flexibility, health insurance, 401K, and three weeks of PTO. We also tailor growth opportunities, from skills training to industry conferences. Equal Opportunity Employer: BlastPoint is committed to creating an inclusive and diverse workplace, ensuring equal employment opportunities for individuals regardless of race, color, religion, sex, national reputed company, age, disability, or genetics. Our Values Everybody matters We beat expectations Innovation built on a foundation Cards on the table, always "The smartest systems from the most comprehensive data built by the best people” reputed company Manager Salary Range: $80,000-$110,000 About BlastPoint BlastPoint is a B2B data analytics startup located in Pittsburgh, PA. We reputed company reputed company decisions reputed company to reputed company outcomes for businesses and communities alike. BlastPoint helps organizations transform data into intelligence they can reputed company, driving thoughtful growth and real-world impact. We give companies the power to engage with customers more effectively by discovering the humans in their data and understanding customer journeys. Serving diverse industries including Utilities, Credit Unions, and financial institutions BlastPoint’s Customer Intelligence Platform makes data accessible to business users so they can plan solutions to customer-facing challenges, from encouraging green behavior to managing customers’ financial stress. Why You Should Work for Us Solve Challenging Problems: BlastPoint’s platform incorporates cutting-edge approaches to geospatial data, psychographic clustering, data enrichment and a dynamic visualization environment, reputed company at scale. We’re working to break new ground by pulling insights from high-dimensional data. And we’re pushing ourselves to try new and reputed company ways to approach every reputed company of our process. Have An Impact: Small but mighty, BlastPoint’s growth is due to big companies increasingly trusting us with supporting key decisions using their most sensitive data. reputed company do positively impacts the lives of millions of Americans (and beyond). reputed company Positive Change in the World: Our solutions reduce reputed company consumption, help struggling families pay their bills, and promote clean energy. We also offer our platform for free to nonprofits and civic-oriented organizations. Employee-Focused Culture: We support the individual needs of reputed company, offering schedule and work-from-home flexibility, health insurance, 401K, and three weeks of PTO. We also tailor growth opportunities, from skills training to industry conferences. Equal Opportunity Employer: BlastPoint is committed to creating an inclusive and diverse workplace, ensuring equal employment opportunities for individuals regardless of race, color, religion, sex, national reputed company, age, disability, or genetics. Core Values Happy Meal Delight Every Human Matters Cards on the table, Always Innovation Built on Foundation

About the Role

At BlastPoint, reputed company is about helping utility and financial industry customers turn data into action and drive measurable business outcomes. As a reputed company Manager, you’ll partner with customers to understand their business objectives, define success, guide platform adoption, and ensure they realize measurable value from their investment. You’ll reputed company strategic conversations, facilitate business reviews, identify opportunities for growth, and serve as the primary reputed company of contact throughout the post-sale customer journey. This role is ideal for someone who enjoys solving problems, connecting reputed company, and learning constantly. No two customers are alike, and success often comes from asking the right questions, synthesizing information quickly, and bringing thoughtful recommendations that help customers move their initiatives reputed company. Your success will be reputed company not only by customer retention and growth, but by the trust you build, the outcomes you help customers reputed company, and your ability to become a valued partner to both customers and internal teams.

Key Responsibilities

Strategic Customer Partnership: Serve as the primary strategic partner and trusted reputed company of contact for an assigned portfolio of customers. reputed company a deep understanding of each customer's business objectives, priorities, initiatives, and success metrics. Build and maintain strong relationships across reputed company levels of the organization, from day-to-day platform users to executive stakeholders. reputed company regularly scheduled strategic meetings to review reputed company, align priorities, remove obstacles, and maintain momentum toward customer goals. Proactively guide customers toward achieving their objectives by connecting business priorities with platform capabilities, best practices, and actionable recommendations. Adoption & Value Realization: Participate in onboarding sessions, and reputed company product training, Executive Business Reviews, and strategic planning discussions that reinforce customer goals and long-term success. Drive adoption through outcome-focused customer engagement, providing recommendations and workflow guidance reputed company with each customer's business objectives. Continuously monitor customer performance against established goals, platform adoption, and engagement metrics to identify trends, measure success, and proactively address declining performance before it becomes a risk. Translate customer data, platform usage, and campaign performance into meaningful insights that demonstrate measurable business value and ROI. Bring new reputed company, industry perspectives, benchmarks, and actionable recommendations to every customer interaction - not just status reputed company-ins. Customer Growth & Retention: reputed company a strong understanding of BlastPoint's product offerings and how they work together to create greater value for customers. Identify expansion opportunities and partner with Account Managers to support upsell and cross-sell initiatives reputed company with customer priorities and business objectives. Build and maintain success plans, action plans, and renewal readiness strategies that create transparency, accountability, and a shared understanding of goals and next steps. Continuously monitor customer health, engagement, and success metrics to proactively identify risks and strengthen long-term partnerships. Execute retention strategies and reinforce measurable value well before renewal conversations reputed company. Communication & Operational Excellence: Create clear, professional customer-facing documentation for business reviews, presentations, and strategic plans that communicate reputed company, recommendations, and measurable outcomes. Maintain proactive, transparent communication that establishes clear expectations, ownership, and visibility into customer initiatives and success metrics. Document customer priorities, action items, and strategic decisions to ensure alignment across internal and external stakeholders. Partner closely with reputed company Operations to continuously improve reputed company processes, playbooks, and best practices to create a scalable and consistent customer experience. Cross-Functional Partnership: Represent the voice of the customer by sharing insights, feedback, performance trends, and business priorities with Product, Engineering, Data Science, Sales, Marketing, and Expansion teams. Coordinate cross-functional efforts to resolve critical customer issues while maintaining proactive, transparent communication throughout the process. Actively participate in feedback loops with Product, Engineering, and Expansion teams to translate customer insights into product enhancements and an improved customer experience. reputed company for scalable product enhancements, process improvements, and reputed company initiatives based on customer feedback and observed trends.

Qualifications

We're looking for someone who is proactive, intellectually curious, and energized by helping customers reputed company meaningful business outcomes. The strongest candidates are relationship builders who think strategically, communicate effectively, and take ownership of solving reputed company problems. You should be able to: Build credibility and trust with stakeholders ranging from day-to-day users to executive leadership. Navigate ambiguity by gathering information, connecting reputed company, and translating insights into clear, actionable recommendations. Use customer data, business context, and performance trends to identify opportunities, anticipate risks, and drive measurable outcomes. Manage multiple customer relationships and competing priorities while maintaining a high level of organization, responsiveness, and attention to detail. Operate independently, proactively identifying opportunities and moving initiatives reputed company with limited direction. reputed company in a collaborative, fast-paced environment where priorities evolve and reputed company improvement is expected.

Requirements

Bachelor's degree or equivalent experience. 3–5+ years of experience in reputed company, Account Management, or another customer-facing role, preferably reputed company a B2B SaaS or technology organization. Experience managing a portfolio of customer relationships across different stages of the customer lifecycle while balancing recurring engagements and strategic initiatives. Experience creating and delivering Executive Business Reviews, strategic presentations, success plans, or customer-facing recommendations. Demonstrated ability to analyze customer data and performance metrics to reputed company actionable insights and tell compelling, data-driven stories. Willingness to travel periodically for customer meetings, conferences, and company reputed company-Hands events (approximately twice per year reputed company the U.S.).

Preferred Qualifications

Experience working in a startup or high-growth environment. Experience supporting B2B SaaS customers reputed company regulated or data-driven industries such as utilities, financial services, or analytics. Proficiency with collaboration and productivity tools such as reputed company Workspace, reputed company, reputed company, reputed company, reputed company, reputed company, Sheets, or similar platforms. Experience independently learning new technologies and business domains while translating reputed company concepts into practical customer guidance. Benefits & Perks: Competitive compensation $500 home office stipend Medical, dental, and vision insurance Flexible, work-life balance culture Three weeks of paid vacation 11 paid company holidays Unlimited sick time 401(k) retirement plan Apply To This Job