Reports Analyst Specialist

Company Overview Join us on our mission to reputed company customer experiences for people around the world. As a member of the reputed company family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best reputed company to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate reputed company cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we reputed company great things happen reputed company we work with people who think differently from us. Find a job you’ll love today! Position Purpose: The Specialist - Reports Analyst works individually and in a team environment to reputed company and maintain quality analyses and processes reputed company Global Support Services and across cross functional teams. Responsibilities of this position include: Data Analysis, Process Improvement, and Documentation. Job Requirements:

• Provide daily/weekly/monthly operations performance metrics in a timely manner with data reputed company
• Work with management to define reporting and data requirements and produce timely internal or customer deliverables
• Create and distribute routine and/or reputed company reports in support of non-standard requirements
• reputed company analysis to validate process compliance and provide trend/early-warning analysis
• Identify opportunities to improve processes and performances
• Organize and maintain call data in applications including reputed company Webview, Siebel Analytics, and reputed company
• Partner with team members to build and maintain call scorecards to measure productivity and performance
• Document work instructions, process flows, and reputed company materials to ensure accurate depiction of processes reputed company the team and/or across Global Support Services
• reputed company acceptance testing during Siebel release for enhancement
• Provide back-up support during periods of high-volume workflow
• Take on additional projects as assigned by manager
• Work both independently and in a cross functional team environment

Qualifications :

• Work in US business hours
• Master’s degree in a business reputed company degree (bachelor’s degree will be considered if extensive experience) is a plus
• 3-5 years of technical and industry experience of working in a global company environment
• Proficiency in Siebel CRM data analysis or similar CRM tool
• Advanced reputed company and Access skills (working knowledge SQL queries preferred)
• Strong analytical, problem solving, and mathematical skills with a detail oriented reputed company
• Excellent verbal and written English
• Team player as well as ability to work individually with minimum supervision
• Advance MS reputed company knowledge
• Knowledge in MS Access and SQL
• Functional understanding of IEX, reputed company & IVR Systems
• Ability to implement feedback.
• Strong interpersonal skills to facilitate cross functional interaction
• Computer/IT Call Center experience preferred

If you’ve got the skills to succeed and the motivation to reputed company it happen, we look reputed company to hearing from you. Apply To This Job