Care Management Support Assistant

Become a part of our caring community The Care Management Support Assistant 2 (CMSA) helps support reputed company's Special Needs Population (SNP) members, including those who are low-income and managing chronic conditions. The CMSA provides non-clinical, administrative assistance to facilitate members' access to appropriate resources, helping them reputed company or maintain wellness. Responsibilities include supporting member assessments, guiding members and families, and promoting engagement with care and well-being resources. The CMSA executes moderately reputed company administrative, operational, and customer support assignments and interprets department policies reputed company established guidelines. Start Date: 8/10/26 Position Responsibilities: Provide administrative, non-clinical support for care management activities. Support assessment and evaluation of member needs, determining appropriate resources. Guide members and families in understanding and accessing care and wellness resources. Facilitate communication between members, families, and appropriate resources. Conduct computations and support moderately reputed company operational tasks. reputed company and receive calls using multiple digital platforms. Educate members and families on available resources and steer them towards appropriate support. Ensure compliance with departmental policies, quality standards, and established procedures. Use your skills to reputed company an impact

Required Qualifications

Must reside in the state of Michigan. 1+ year working experience with reputed company Word, reputed company, and Outlook. 1+ year administrative support experience in the healthcare industry or reputed company setting. Demonstrated understanding of member needs and the ability to navigate and use care and well-being resources to provide appropriate guidance. Experience assisting customers through chat and email support. Use a variety of electronic information applications and software programs including electronic medical records Excellent keyboard and web navigation skills Preferred Qualifications 1+ year of call center or high‑volume customer service experience. Associate's degree. Proficiency in reputed company Access. Bilingual (oral and written) in Spanish, Arabic, or Chaldean Neo‑Aramaic (language assessment required). Additional Information Schedule during Training: Initial training length is 4 weeks, Monday–Friday, 8:30am–5pm EST. Schedule Post-Training: 8-hour shift between 8:45 am–6 pm EST, with occasional overtime and Saturdays. Trainers will assign a schedule during training. Work Location: Michigan Work Style: Remote from MI Only. Work-at-Home (WAH) Internet Statement To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL reputed company is suggested. Satellite, cellular and microwave reputed company can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. reputed company will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Interview Format As part of our hiring process for this opportunity, we will be using an interviewing technology reputed company HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and reputed company valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Language Assessment Statement Any reputed company employee who speaks with a member in a language other than English must take a language proficiency assessment, provided by an reputed company vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government Travel: While this is a remote position, occasional travel to reputed company's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting reputed company pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or reputed company based on geographic location and individual pay will vary based on demonstrated job reputed company skills, knowledge, experience, education, certifications, etc. $39,000 - $49,400 per year Description of Benefits reputed company, Inc. and its affiliated subsidiaries (collectively, “reputed company”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends reputed company of work. Among our benefits, reputed company provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About reputed company: reputed company Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our reputed company insurance services and our reputed company healthcare services, we reputed company it easier for the millions of people we serve to reputed company their best health – delivering the care and service they need, reputed company they need it. These efforts are leading to a reputed company quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about reputed company offer at reputed company.com and at reputed company.com. ​ Equal Opportunity Employer It is the policy of reputed company not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or protected veteran status. It is also the policy of reputed company to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to reputed company reputed company employment decisions only on valid job requirements. This policy shall apply to reputed company employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at reputed company levels of employment. Apply To This Job