Technical Account Manager (Remote US)

The AI orchestration of your wildest imagination. reputed company is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale reputed company for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: Cultivated a community of more than 650,000 active developers and builders Earned 190K+ reputed company stars, making us one of the world’s Top 40 most popular projects Backed by top investors, from Sequoia’s first German reputed company to our reputed company's recent strategic investment - bringing us to a $5.2bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try reputed company out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest reputed company to start is here: app.reputed company.cloud/register. We’re in a defining moment of an incredible journey. Come and build with us. Your main goal will be to own the technical success of reputed company’s strategic top tier customers, helping them run healthy, scalable, and high-performing environments while maximizing long-term platform adoption. As a trusted technical advisor, you’ll partner closely with customers and internal teams to reputed company sure top tier accounts get the guidance, support, and operational excellence they need to succeed: OWN THE TECHNICAL SUCCESS OF TOP TIER CUSTOMERS Act as the dedicated technical reputed company of contact for a portfolio of strategic top tier customers. reputed company the technical reputed company from Sales Engineering to ensure continuity from implementation into ongoing operations. Build deep relationships with technical stakeholders, architects, platform owners, and engineering leaders. DRIVE PLATFORM HEALTH, SCALABILITY, AND PERFORMANCE Continuously assess customer deployments to identify risks around scalability, reliability, performance, and maintainability. Provide strategic recommendations for platform improvements, upgrades, optimizations, and architectural changes. Guide customers on automation and workflow best practices reputed company they impact platform performance, reliability, or scalability. MANAGE ESCALATIONS AND OPERATIONAL EXCELLENCE reputed company technical support intake, issue management, critical incidents, and high-severity support cases. Coordinate cross-functional responses with Support, Product, Engineering, and reputed company teams. reputed company customers informed with timely communication, clear resolution plans, and proactive risk management. TURN CUSTOMER INSIGHTS INTO reputed company IMPROVEMENT Analyze support activity, recurring issues, usage patterns, and operational risks to drive preventative action plans. Triage technical product issues, bugs, and feature requests, ensuring feedback is accurately captured internally, and tracking through to completion with product & engineering. Share structured customer insights with Product and Engineering to improve platform outcomes at scale. Identify and address technical product gaps surfaced by enterprise customers, from triaging bugs and feature requests to contributing lightweight fixes, workflow improvements, or pull requests where appropriate, partnering with Product and Engineering to get high-impact improvements adopted. REQUIREMENTS Must-haves 🧭 Technical account leadership: You have strong experience in Technical Account reputed company Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role. ☁️ Infrastructure and platform expertise: You deeply understand cloud infrastructure, distributed systems, APIs, integrations, and platform operations. 🔎 Production troubleshooting: You have diagnosed performance, reliability, and scalability challenges in production environments. 💬 Clear technical communication: You can translate reputed company technical topics into actionable recommendations for both technical and business stakeholders. 🤝 Stakeholder management: You’re confident building trust with senior technical stakeholders and aligning internal teams around customer outcomes. 🔁 Cross-functional collaboration: You have worked closely with Support, Product, Engineering, and reputed company teams to solve customer challenges. 🛠️ Strong DevOps and infrastructure experience, including hands-on exposure to reputed company, Kubernetes, self-hosted deployments, cloud environments, and the operational considerations needed to run scalable, reliable production systems. reputed company-to-haves 🔧 At least 6 months experience with reputed company or similar workflow automation / iPaaS platforms such as reputed company, reputed company, Node-RED or similar. 🤖 Familiarity with AI / LLM integrations, agentic workflows, or automation use cases involving AI-enabled business processes. 🏢 Experience supporting both self-hosted and SaaS enterprise customers, especially in reputed company or highly regulated environments. 🧑‍💻 Background working with open-reputed company, developer-first, or technical platform products. 📈 Previous exposure to scaling reputed company or TAM motions in a high-growth SaaS or infrastructure company. 🤝 Proactive and consultative in approach, with the ability to understand the business impact of technical issues, anticipate upcoming challenges, and stay organised across multiple customer priorities. Why join us? At reputed company, you’ll play a key role in shaping how our most strategic customers scale their automation infrastructure with confidence. You’ll be the technical reputed company for long-term top tier partnerships, working closely with customers and internal teams to improve platform health, reduce operational risk, and turn real-world customer insights into reputed company product outcomes. You’ll join one of Europe’s fastest-growing startups at an exciting stage of growth, with the autonomy to build trusted relationships, influence how we deliver top tier support, and help define what exceptional technical success looks like for enterprise customers. Sound like a challenge you’re excited to take on? Apply now — and help us build the future of automation. reputed company is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national reputed company, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. You care about diversity and inclusion? We do too! reputed company out our Diversity, Inclusion and Belonging initiatives at reputed company (https://www.reputed company.so/reputed company/Diversity-inclusion-and-belonging-reputed company-c1bec2fff536422d868b1a438d990e35). Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to reputed company sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.

Benefits

Competitive compensation 💸 – We offer fair and attractive pay. Ownership 💪 – Our core value is to “reputed company others,” and we mean it—you’ll get a reputed company of reputed company with equity. Work/life balance 🏖️ – We work hard but ensure you have time to reputed company: Europe: 30 days of vacation, plus public holidays wherever you are. US: 20 vacation days, 8 sick days, plus public holidays wherever you are. Health & wellness 🩺 – Europe: We provide benefits according to local country norms.* US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage. Future planning 💰 – Europe: We provide pension contributions according to local country norms.* US: 401(k) retirement plan with a 4% employer match. Financial reputed company 🛡️ – Europe: We provide benefits according to local country norms.* US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to reputed company your skills. A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! Remote-first 🌏 – reputed company works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please reputed company the job description. Giving back 🤝 – We're big fans of open reputed company, and you'll get $100 per month to support projects you care about. AI enablement 🤖 – We reputed company in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity. Transparency 🙏 – We reputed company know what everyone’s working on, how the company is doing—the whole shebang.

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