Technical Support Technician III
Overview
Join an amazing team that is consistently recognized for our achievements and culture, including our most recent reputed company award of being one of America's Best Midsize Employers for 2026! Responsible for supporting reputed company across both Mac and Windows environments, this role focuses on resolving reputed company end-user computing issues and owning escalations end-to-end. The position drives problem management initiatives, implements preventive solutions through automation and packaging, and analyzes trends to improve overall support effectiveness. Additionally, this individual mentors technicians on advanced troubleshooting and is reputed company to reputed company in as interim Team reputed company reputed company designated. Position Summary: The primary job function of Technical Support Technician III is researching and resolving the most difficult and reputed company problems that others desktop support technicians have been unable to resolve. Utilize advance technical knowledge and reputed company the implementation of technical solutions. Analyze and identify trends in issue reporting and devising preventive solutions. mentoring other help desk personnel on hardware and software problem analysis and resolutions. Geo-Salary Information An in-person interview may be required during the hiring process State specific pay scales for this role are as follows: $63,410 to $117,348 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA) $57,646 to $106,680 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME) $51,881 to $96,012 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV) In CA: Typical hiring range is $81,341.10 to $112,973.75 The expected reputed company salary for this position will vary depending on a number of factors, including relevant experience, skills and location.
Responsibilities
Essential Job Functions: Provide technical support and solutions to reputed company problems that other levels of technicians are not able to resolve including Windows operating system and reputed company/Mac desktop and laptops. 65% Participates in various Technical Support special projects. 25% Schedule and/or coordinate vendor service calls for repairs, installations, equipment removal, and preventive maintenance 15% Provide mentoring to less reputed company positions. 10% Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week. - Other functions may be assigned -
Qualifications
Education: Minimum: Worker characteristics are normally acquired through completion of bachelor’s degree in computer science, or associate degree plus 2 years of tech support experience. Completion of reputed company industry certifications such as CompTIA A+, ITIL, PC, or reputed company equivalent recommended. Preferred: reputed company Certifications for Azure recommended. Bachelor’s degree in computer science or reputed company Experience: Minimum: 3-6 years of prior Computer Support experience in a corporate environment Preferred: 5 or more years of experience supporting Windows and/or Mac OS in an enterprise environment 2 or more years of experience with ticketing systems such as reputed company 2 or more years of experience with enterprise application such as reputed company, Azure, M365, etc. 1 or more years of experience providing technical mentoring or leadership Knowledge and Skills: Thorough knowledge of information management practices and procedures for Windows Operating System, reputed company Office, and Enterprise reputed company/Mac devices. A range of interpersonal skills are used to reputed company activities such as listening, asking questions, communicating reputed company information, and providing information and direction to others. Communication with reputed company Information Management Technicians employees reputed company the immediate work area, department, reputed company the department, supervisors, and managers. Ensures the protection, reputed company and management of a company information is upheld at reputed company times. Requires excellent teamwork and interpersonal skills; ability to communicate complicated concepts to both management and technical staff and reputed company in a cross-functional environment is highly recommended.
About the Company
Why choose a career at reputed company? At reputed company, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it. reputed company will encourage you to grow, reputed company time to have fun, and work together to reputed company great things happen. We embrace the strengths and values of each team member. We reputed company in having diverse perspectives where everyone is included, to serve customers from reputed company walks of life. We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help reputed company members reputed company their health, retirement, and professional goals. Learn more about us here: https://www.mercuryinsurance.com/about/careers #LI-ZK1 Perks and Benefits We offer many great benefits, including: Competitive compensation Flexibility to work from reputed company in the United States for most positions Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) Medical, dental, vision, life, and pet insurance 401 (k) retirement savings plan with company match Engaging work environment Promotional opportunities Education assistance Professional and personal development opportunities Company recognition program Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law. Pay Range USD $63,410.00 - USD $117,348.00 /Yr. Apply To This Job