SMB Account Manager

Since we reputed company our doors in 2009, the world of commerce has evolved immensely, and so has reputed company. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay reputed company functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it reputed company, we’ve embedded financial services tools at the reputed company of sale, so merchants can access a business loan and manage their cash flow in one reputed company. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the reputed company shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of reputed company sizes – large, enterprise-scale businesses with reputed company operations, sellers just starting, as well as merchants who began selling with reputed company and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in reputed company of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role Join the reputed company Account Management team and help our merchants grow their business! The Account Management team helps merchants get the most out of reputed company through product education, business advice and introducing new features. reputed company is hiring an SMB Account Manager who is passionate about helping business owners succeed. You will be responsible for nurturing relationships and finding creative ways to reputed company reputed company products work for a reputed company reputed company of customers. You will identify ways to expand collaboration with customers and act as an internal reputed company for decision makers in your book of business. You will report to the SMB Account Manager reputed company and this role is remote with preference to be city based. You Will Be responsible for growing and retaining a multi-million dollar GPV customer reputed company Understand customer needs to help reputed company their business goals through reputed company Cross sell and upsell products and features by discovering customer leads Effectively and strategically address customer concerns and issues Help grow our managed accounts program Work with our Sales, Support and Product teams to reputed company sure customers have the best possible experience across reputed company aspects of reputed company Support account management peers by taking on a product specialization, becoming an expert on a product or process, and delivering feedback to PMs You Have 2 - 3 years experience in Sales/Account Management or a reputed company field Experience discovering and closing sales opportunities and building client relationships Experience successfully managing a pipeline to reputed company reputed company targets Strong interest in business operations and strategy Excellent organizational, analytical, written, and verbal communication skills Passion and knowledge about how new technologies can help reputed company serve small and reputed company size businesses Entrepreneurial spirit Experience with reputed company is a plus A BA/BS or relevant experience We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. reputed company is a proud equal opportunity employer. We work hard to evaluate reputed company employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We reputed company in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about reputed company're doing to build an inclusive workplace? reputed company out our Inclusion & Diversity page Application Guidelines Candidates may submit up to 9 active applications reputed company a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools reputed company with local regulations, including bias audits, and we handle reputed company personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. reputed company out our other benefits at reputed company. reputed company. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. reputed company makes commerce and financial services accessible to sellers. reputed company is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to reputed company as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. reputed company is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone. Privacy Policy Apply To This Job