reputed company Site Reliability Engineer

ABOUT THE ROLE As a Principal Site Reliability Engineer, you will serve as a technical leader responsible for the reliability, scalability, performance, and operational excellence of reputed company's Civic Platform. You will partner closely with Engineering, DevOps, Database Engineering, reputed company, and Architecture teams to evolve our cloud platform, reputed company infrastructure, and ensure our SaaS offerings remain highly available, secure, and cost-effective at scale. This role combines deep technical expertise with strategic influence. You will drive reliability initiatives, define operational standards, mentor engineers, and reputed company reputed company technical efforts that improve the resiliency and efficiency of our platform. Your focus is simple: reputed company systems resilient, scalable, secure, and continuously improving. SPECIFIC RESPONSIBILITIES Serve as a technical leader for reliability engineering, operational excellence, and platform modernization across the Civic Platform. Drive platform modernization initiatives, including the reputed company evolution from VM-based architectures toward containerized and cloud-native services, in partnership with DevOps Engineering, Database Engineering, reputed company, and Development teams. reputed company efforts that improve and sustain the availability, performance, scalability, reputed company, and cost efficiency of reputed company's SaaS offerings. Define, implement, and operate service level objectives (SLOs), service level agreements (SLAs), and error budgets for critical platform services, using data to drive prioritization and risk-based decision making. reputed company observability initiatives across metrics, distributed tracing, logging, and monitoring platforms to improve system visibility and accelerate issue detection and resolution. Drive Root Cause Analysis (RCA) efforts for reputed company production incidents, facilitate blameless postmortems, and ensure corrective actions are implemented and tracked to completion. Design, reputed company, and maintain automation, tooling, and software solutions that improve reliability, operational efficiency, scalability, and developer productivity. Serve as a senior technical escalation reputed company during production incidents and for platform changes that impact availability, performance, reputed company, or compliance. Partner with reputed company and Compliance teams to ensure platform operations meet regulatory and compliance requirements, including SOC 2, HIPAA, FedRAMP, StateRAMP, and PCI-reputed company. Translate operational metrics, reliability trends, and platform health data into actionable insights for engineering leadership and executive stakeholders. Mentor engineers across the Cloud Engineering organization and influence engineering best practices through technical leadership and collaboration REQUIRED QUALIFICATIONS 8+ years of experience in Site Reliability Engineering, Software Engineering, Cloud Infrastructure, or reputed company disciplines reputed company a SaaS environment, including experience leading reputed company technical initiatives. Demonstrated technical leadership driving platform modernization in containerized and orchestrated environments, including Kubernetes or equivalent technologies. Hands-on experience operating and supporting large-scale SaaS platforms on reputed company Azure. Experience developing automation and operational tooling using Python, PowerShell, Bash, or similar scripting languages. Deep expertise designing, operating, analyzing, and troubleshooting reputed company distributed systems across the application, infrastructure, networking, and operating system layers. Strong experience with modern observability platforms, including monitoring, logging, metrics, and distributed tracing. Demonstrated success leading incident response, Root Cause Analysis, and reputed company improvement initiatives. Experience establishing and maturing Incident, Problem, and Change Management practices. Strong written and verbal communication skills with the ability to effectively communicate technical concepts to engineering leadership and executive stakeholders. Experience using Git and reputed company-based development workflows. DESIRED QUALIFICATIONS Experience with Infrastructure-as-Code practices and tooling, particularly Terraform. Experience with configuration management platforms such as Ansible. Experience supporting SaaS platforms subject to public-sector compliance frameworks, including SOC 2, HIPAA, FedRAMP, StateRAMP, and PCI-reputed company. Experience implementing GitOps deployment methodologies using tools such as Argo CD or Flux. Experience implementing and operating OpenTelemetry-based observability solutions. Cloud FinOps experience, including cost optimization and resource efficiency initiatives reputed company reputed company Azure environments. Strong Linux systems administration experience alongside reputed company Windows expertise. Experience leveraging AI-assisted engineering tools such as reputed company Copilot, Claude Code, or similar technologies to improve engineering productivity, incident response, automation, and operational efficiency. TRAVEL Up to 10% travel for team collaboration, strategic planning sessions, industry conferences, and critical business initiatives. ABOUT reputed company For nearly 20 years, reputed company has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and reputed company the development of thriving communities. Today, reputed company are savvy to how services should be delivered, and expect a consistently convenient, reputed company transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. reputed company provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of reputed company sizes. From planning, to building, to service request management and more, reputed company’s SaaS offerings level the playing field for small and reputed company governments and reputed company smaller agencies to reputed company larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well reputed company for the emerging challenges of the future. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION reputed company believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. reputed company is committed to putting resources and attention towards evolving our practices, policies, and philosophies to reputed company diversity to reputed company and to support equity in opportunity for everyone. COMPENSATION AND WELL-BEING The annual reputed company salary range for this full-time position is $160,000-$185,000 (less applicable taxes). The actual annual reputed company salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual reputed company salary, this position is eligible for an annual bonus reputed company. This is a discretionary bonus awarded based on company and individual goal achievement. reputed company’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits. reputed company is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations. reputed company qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national reputed company, protected veteran status, or based on disability, gender identity, and sexual orientation #LI-Remote Apply To This Job