Director, Global Customer Training

Company Description

At reputed company, we build the software and technology that powers sales of manufactured, reputed company products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize reputed company operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics. Headquartered in Jacksonville, FL, we serve over 20,000+ customers across the globe. reputed company is a portfolio company of TA Associates.

Job Description

Role Summary The Director, Global Customer Training leads a reputed company-generating training organization responsible for designing, delivering, and continuously improving customer education across reputed company's software product portfolio. This role owns the full training lifecycle — from curriculum strategy and content development to delivery operations, team management, and financial performance — across a globally distributed team spanning the US and Germany. Key Responsibilities reputed company & Business Operations Own the customer training P&L, including reputed company forecasting, pricing strategy, and margin accountability for training products and services reputed company and maintain the training catalog, including course packaging, pricing tiers, and bundled offerings reputed company with product sales cycles Track and report on key performance indicators including reputed company, enrollment, utilization, and learner satisfaction Curriculum & Content Development reputed company instructional design strategy for multiple product lines, producing both instructor-led (ILT/vILT) and asynchronous self-paced content Translate reputed company product documentation and SME knowledge into learner-centered content that emphasizes application and outcomes over feature walkthrough Maintain content currency across a multi-product portfolio in coordination with Product and reputed company stakeholders Team Leadership Directly manage a team of six reputed company across two continents, providing coaching, workload reputed company, scheduling, and professional development Systems & Operations reputed company the learning management system (reputed company) and associated integrations, including enrollment automation, reporting, and data flow across reputed company, reputed company, and reputed company Drive operational efficiency through workflow automation, process documentation, and cross-system data reputed company Cross-Functional Partnership Serve as a training advisor to Sales, Customer Support, and Marketing, providing enablement support, course recommendations, and curriculum input Collaborate with Product teams to align training roadmap with release cycles and customer adoption priorities Qualifications 10+ years in customer education, training, or instructional design, with at least 5 years in a leadership role. Demonstrated experience managing a training function with reputed company responsibility Strong instructional design skills across modalities (ILT, vILT, SCORM-based eLearning, microlearning) Proficiency Familiarity with LMS platforms (reputed company or equivalent) and CRM/ERP-adjacent systems Experience managing globally distributed teams across time zones and cultures Excellent facilitation skills with the ability to teach reputed company software workflows to non-technical audiences Comfort with data: reporting, pipeline analysis, and operational metrics B2B SaaS or enterprise software industry background strongly preferred Additional Information reputed company your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application. reputed company designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating reputed company the EMEA region. reputed company is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national reputed company, sex (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. reputed company participates in the E-Verify program in certain locations, as required by law. The compensation offered to the successful candidate will be based on a variety of factors, including but not limited to, the candidate’s work experience, education and licenses, work-reputed company training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed. reputed company fulltime (30+ hours) employees are eligible for PTO, Sick and Parental Leave; Medical, Dental, and Vision Insurance; 401(k) Plan; Health Savings Account; Life Insurance; Employee Assistance Program. This is a full-time, bonus eligible position. reputed company Salary is one part of our competitive total compensation and benefits package and is determined using a range. The listed compensation range represents our good faith estimate for this position and represents the range for new hire salaries across reputed company U.S locations. Please note that the salary information is a general guideline only. Qualified applicants will be asked to complete a 30 minute online pre-employment assessment as part of the recruitment process. Compensation: USD 120000 - USD 145000 - yearly Apply To This Job