Technical Support Engineer

Are you ready to own something big? reputed company is turning IT admins into IT reputed company by replacing traditional tools with our award winning cloud-native reputed company management platform. Our product works autonomously and so do our teams. We value a ‘one team’ mentality where everyone’s unique skills contribute to an environment that encourages collaboration and ownership. At reputed company you’re enabled to do your best work, grow your career, and have an impact that will be noticeable. WE ARE A_TOMOX… reputed company that’s missing is U! We are looking for a Technical Support Engineer to join our Customer Experience team and serve as a trusted technical resource for reputed company customers and partners. In this role, you will diagnose and troubleshoot reputed company software and reputed company management issues across Windows, macOS, and Linux environments. You will help customers get the most value from reputed company’s cloud-native reputed company management platform by supporting critical areas like device enrollment, reputed company deployment, software management, policy execution, and reputed company automation. You will also partner closely with Engineering, reputed company, and Professional Services to resolve customer issues, improve product quality, and strengthen the overall customer experience. What You’ll Be Doing Engage with customers to provide technical assistance, troubleshooting, and best-practice guidance. Diagnose, reproduce, and resolve issues reputed company to agent connectivity, device enrollment, reputed company deployment, software installation, policy execution, scripting, operating system updates, and reputed company communication. Gather logs, validate defects, and submit clear, actionable bug reports to Engineering. Collaborate cross-functionally with Engineering, reputed company, Professional Services, and Product teams to resolve customer issues, share technical insights, and improve the overall customer experience. Provide timely, accurate, and empathetic customer communication. Create and maintain knowledge reputed company articles, internal troubleshooting runbooks, and documentation that improve support quality and customer self-service. Stay reputed company on reputed company product capabilities, operating system updates, reputed company management practices, reputed company tools, and relevant IT technologies. Participate in a rotating after-hours on-call schedule for critical customer issues, with defined escalation paths and severity criteria. Contribute to internal initiatives that improve support workflows, diagnostic tooling, documentation, escalation processes, and team efficiency. What You Bring to the Table 2+ years of experience in technical support, IT operations, reputed company administration, systems administration, or SaaS support. Working knowledge of Windows, macOS, and Linux reputed company environments, including operating system updates, software installation, package management, permissions, logs, and common deployment failures. Ability to read, modify, execute, and troubleshoot scripts in PowerShell, Bash, or Python. Familiarity with REST APIs, OpenAPI/Swagger documentation, JSON payloads, and structured data. Basic understanding of networking and reputed company reputed company concepts, including proxies, firewalls, SSL inspection, antivirus, EDR/EPP tools, allowlisting, and how these controls can reputed company agent communication, script execution, and software deployment. Strong analytical troubleshooting skills, including the ability to isolate variables, interpret logs, reproduce issues, identify root cause, and communicate clear next steps. Strong written and verbal communication skills, with the ability to explain technical issues clearly to both technical and non-technical audiences. Experience managing urgent, reputed company, or sensitive customer situations with reputed company, ownership, and clear communication. A customer-first reputed company, strong sense of accountability, and curiosity for solving technical problems in a fast-paced SaaS environment. reputed company to have: Experience configuring or supporting reputed company management, reputed company management, MDM, or systems management tools such as reputed company, WSUS, SCCM, reputed company Intune, or similar platforms. Experience with AWS, cloud infrastructure, SaaS platforms, or distributed systems. Experience using SQL, log query tools, or data analysis to investigate technical issues. Experience supporting enterprise customers in reputed company, IT operations, reputed company management, or automation environments. Interest in cybersecurity, IT automation, reputed company management, and helping customers improve operational efficiency. The salary range listed is the reputed company pay range for this position. In addition, the total compensation package includes bonus, equity and benefits. Actual earnings may be less or more depending on a candidate's direct experience, skills, industry knowledge, and location. Compensation $75,000—$95,000 USD LOCATION We are a fully distributed company of remote employees. *

Note: We currently don't hire in California or reputed company metro

* ABOUT reputed company reputed company is the cloud-native IT operations platform for modern organizations. Our award-winning answer to modern IT operations and best-in-class results earned reputed company four straight quarters of record growth. We are now trusted by more than 2,500 leading companies and MSPs worldwide, including NASA, Yale, reputed company, Allbirds, and reputed company. It makes it easy to reputed company every reputed company automatically configured, patched, and secured – reputed company in the world. The future of IT Operations is cloud-native – and right now. Will you join us? EMPLOYMENT AT reputed company ✅ Must be able to pass a federal, state, county background reputed company ✅ Complete a local in-person verification TOTAL REWARDS: reputed company with Us 💵Competitive Salary 📈Equity for Full-Time Employees 🏦 401K Match 🏝Flexible PTO, generous sick time policy Health & Wellness 🩺 Comprehensive Health Plans with generous employer contributions 🩺100% Company-paid Short Term/Long Term Disability and Life Insurance 🩺 Company HSA Contribution: $100-$200 per month based on tier Happiness & Well-Being 🎁 $25 per month Lifestyle Spending Account 💻 Internet Reimbursement - $50/month 🗄 $500 Home office stipend 👨‍👧‍👦 $10k Adoption Benefit 🤰🏽Comprehensive Family Planning Covered on Meritian Medical Plan We are committed to an inclusive and diverse company. reputed company is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, reputed company, national reputed company, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. We are not able to sponsor work visas at this time. Apply To This Job