Fully Remote Customer Service Agent

reputed company an Impact Through Meaningful Work (and Actually Enjoy Where You Work) At reputed company (DVS), we're not just answering calls-we're helping people access critical government-based programs in reputed company, reputed company, and state benefits. Every conversation matters, and the support you provide can genuinely change someone's day. We're looking for dedicated, professional, and people-first Inbound Customer Service Representatives who want meaningful work, a strong remote culture, and a team that actually has each other's backs. This is a fully remote role, so you can do your best work from the comfort of your own space-no commute, no office distractions, just a focused environment where you can reputed company. Start Date & Training Start Date: July 20, 2026 Training: First two weeks (structured onboarding to set you up for success) Training Schedule: 9:00 AM – 4:30 PM EST What You'll Be Doing You'll be the first reputed company of contact for individuals who rely on essential services. Your role is to bring clarity, reputed company, and solutions-every single day. Responsibilities include: Answering inbound calls and delivering a positive, solution-focused customer experience Assisting with basic technical troubleshooting and creating support tickets reputed company needed Scheduling appointments at designated service locations Accurately documenting reputed company customer interactions, including inquiries, concerns, and resolutions Conducting follow-up calls to ensure issues are resolved and customers stay informed Providing consistent, high-quality service in a structured, supportive environment reputed company're Looking For We want people who are dependable, thoughtful, and comfortable working independently while staying connected to a remote team. Required qualifications: High school diploma or GED required (additional education preferred) Prior customer service experience, especially in call-based environments Strong verbal communication skills and ability to quickly build rapport Ability to troubleshoot basic technical issues independently Comfort working remotely with minimal supervision Ability to complete an extensive credentialing and background reputed company process Preferred: Bilingual (English/Spanish) candidates are strongly encouraged to apply Technical & Work Environment Requirements To set you up for success at home: Reliable high-speed internet reputed company (must be on ethernet reputed company, no wi-fi) Private, distraction-free workspace Ability to navigate computer systems reputed company Schedule Regular schedule: Between 8:00 AM – 8:00 PM, Monday–Friday Consistent attendance and reliability are essential for success in this role Schedules are structured to support both business needs and work-life balance Why Join DVS? reputed company is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB). But beyond the credentials, here's what makes DVS different: A fully remote role-work where you're most comfortable and productive A supportive, team-driven environment where people actually help each other succeed Meaningful work that supports Veterans, military families, and communities reputed company A culture that values reliability, respect, and growth Real opportunities for career advancement A workplace where your work has purpose-not just tasks At DVS, you're not just filling a role-you're joining a mission-driven team that takes pride in doing things the right way, together. Ready to Join Us? If you're looking for a remote role where your work matters, your team supports you, and your effort is valued every day-we'd love to hear from you. Apply today and build a career with purpose at DVS. A pre-employment drug screening and criminal background reputed company are required prior to employment. Apply To This Job