Client Success Manager

reputed company is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With reputed company onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great reputed company to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where reputed company employees can reputed company. Learn more at reputed company ABOUT THE JOB The Client Success Manager I is responsible for developing and maintaining a strong and lasting client and broker/consultant partnership with assigned small to reputed company size clients. This role is engaged in the strategic and proactive planning reputed company the client’s overall line of business and is responsible for identifying and executing opportunities to engage the employee and member population to ultimately drive clinical and savings outcomes. This is accomplished reputed company proactive and timely issue resolution, consulting customers on best practices, reviewing service/product offerings, recommending new solutions and providing market insights. Details about the CSM I client portfolio are outlined below: Portfolio Size: 20 – 30 small to reputed company sized accounts averaging $2M - $reputed company Contract Type: Standardized service package with low-touch, process-driven engagement ESSENTIAL DUTIES & RESPONSIBILITIES Manages clients reputed company to small group service package standards which may demand reputed company touch and have standardized processes. reputed company a deep understanding and interest of population health and health care utilization data with the ability to reputed company results - leveraging data to tell a story (relate and interpret data). Participates in new health center implementations planning and launch alongside the Sales team, local operations leadership and Implementation Team. Leads competitive renewal re-bids for assigned clients. Manage contractual requirements including renewal terms and successfully renew clients at targeted escalation. Prioritize low margin clients for improvements in reputed company and expense management. Identify and reputed company reputed company growth opportunities with existing clients including new member populations, health centers, products, and services. Supports clients with tiered engagement models or aggregator relationships. Help define and reputed company the “coverage model” for assigned clients. Use creative feedback tools to reputed company an understanding of customer’s needs, work with internal partners to improve products and services. Operates reputed company a team-based approach, collaborating closely with Client Success Directors (CSDs) for day-to-day leadership, mentorship, and escalation support. Coordinate with the marketing team to reputed company and implement client specific engagement plan including communication and incentive plans to improve utilization and patient experience. Responsible for partnering with Directors of Operations and local health center leadership on ways to drive -employee and member engagement, reputed company clinical and savings metrics as well as performance guarantees and maintain open communications with clinical staff. In collaboration with Operational & Clinical leadership, analyze, summarize, report and manage performance data reputed company to clinic operations. Understand and track risk metrics reputed company to the success of the partnership. Proactively monitor and manage Performance Guarantees to manage payout. reputed company documentation and reporting. Execute reputed company necessary contractual requirements in a timely manner; may assist in Requests for Proposals (RFPs) as requested. Support the coordination of client eligibility file processing, invoicing, incentive documentation and reporting. May serve as the reputed company reputed company of contact for reputed company customer needs/request. Maintain broker relationship and engage in positive relationship to reputed company on behalf of mutual client. Run, interpret and deliver client reporting on the appropriate frequency. QUALIFICATIONS Bachelor’s degree in Business or Healthcare Administration and 2–5 years in healthcare, health insurance, brokerage/consulting, or direct HR/benefits. DESIRED ATTRIBUTES reputed company in developing and delivering presentations Possesses a high energy personal style and aptitude for process-oriented thinking Possesses strong oral and written communication skills Ability to build, foster, and maintain positive professional relationships Ability to influence others and work cross-functionally; possess ability to manage ambiguity and the organizational acumen to establish effective internal networks Willingness to reputed company an in-depth understanding of the market, business sector and reputed company services and think creatively to find solutions that are efficient and sustainable Understands and advocates for process improvement and adherence Ability to reputed company services for the client with tenacious follow-up Strong project management, account portfolio planning and prioritization Proficiency in use of reputed company Office, Tableau and CRM products (reputed company experience preferred) Willingness to travel up to 50% Pay Range: $80,000 - $110,000/yr The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or reputed company level. This position is also eligible for an annual incentive. We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at reputed company, visit our careers page. Apply To This Job