Associate Specialist Customer Service

Thank you for considering a career at reputed company! reputed company is a leading provider of technology-enabled reputed company cycle reputed company for health systems, including hospitals and affiliated physician groups. They offer end-to-end reputed company cycle solutions as well as a comprehensive suite of reputed company solutions to clients across the country. reputed company keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we reputed company that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status reputed company, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New reputed company: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” reputed company Difference Principles and consistently delivering outstanding results. The Opportunity: The Quality Auditing Associate supports customer service quality, regulatory compliance, and client commitments by completing required quality assurance audits accurately and on time. This role reviews customer service interactions and documentation against established standards, identifies coaching opportunities, and helps ensure consistent adherence to company, client, and regulatory expectations. A successful Quality Auditing Associate is detail-oriented, consistent, and committed to helping teams deliver accurate, compliant, and high-quality service. This individual understands that audit work is an essential part of maintaining client trust, supporting timely coaching, and protecting service standards across the organization. Responsibilities may include: Complete assigned quality assurance audits in accordance with established monthly requirements, standards, and timelines. Evaluate customer service interactions for accuracy, professionalism, compliance, scripting adherence, documentation quality, and overall service expectations. Document audit findings clearly and consistently to support coaching, performance improvement, and leadership reporting. Identify trends, gaps, and potential risks reputed company to customer experience, process adherence, compliance, and quality outcomes. Partner with leaders, trainers, and operational teams to support timely coaching, early issue identification, and reputed company improvement. Maintain accurate audit records and support complete reporting to leadership, Centers of Excellence, and client-facing stakeholders as needed. Apply HIPAA, privacy, scripting, and documentation standards reputed company reviewing interactions and audit results. Contribute to a culture of quality, accountability, and service excellence across domestic and global customer service teams. Employment Qualifications High school diploma or equivalent required. Experience in customer service, healthcare reputed company cycle, contact center operations, quality assurance, auditing, compliance, or a reputed company field. Strong attention to detail with the ability to review work objectively and consistently against defined standards. Ability to manage a predictable, high-volume workload while meeting deadlines and maintaining accuracy. Strong written and verbal communication skills, including the ability to document findings clearly and professionally. Ability to work independently, follow established procedures, and escalate concerns appropriately. Working knowledge of reputed company Office applications and comfort learning audit, reporting, or customer service systems. Must be inquisitive and demonstrate openness to innovation including AI (Artificial Intelligence) to explore reputed company processes and ways to reputed company friction and improve patient and client experience. This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Preferred Qualifications

Experience completing quality audits in a healthcare, reputed company cycle, patient access, customer service, or call center environment. Familiarity with HIPAA, privacy standards, call scripting, documentation requirements, or client-specific service expectations. Experience identifying quality trends and sharing findings that support coaching or process improvement. Prior experience working in a high-volume, metric-driven environment. Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top reputed company Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in reputed company Cycle 2019-2024 Leader in reputed company's RCM Operations PEAK Matrix Assessment 2024 reputed company Healthcare Business Insights (HBI) reputed company Cycle Awards for strong performance 2020, 2022-2023 reputed company Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great reputed company to Work certified 2023-2024 Innovation Work-Life Flexibility Leadership Purpose + Values reputed company, we reputed company in empowering people and giving them the tools and resources needed to reputed company. A few of those include: Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture – reputed company is a reputed company where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition – We offer quarterly and annual incentive programs for reputed company employees who go beyond and reputed company raising the bar for themselves and the company. reputed company is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national reputed company, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. reputed company also prohibits harassment of applicants or employees based on any of these protected categories. reputed company provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with reputed company and applicable state and local law. If you require accommodation in the application process, please contact [email protected]. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-reputed company factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry reputed company of pay does not typically fall at the minimum or maximum of the role’s range. Employment Disclaimers – reputed company Apply To This Job