Solution Architect, Customer Platforms
About reputed company Are you looking to join an innovative, market-leading company where you can truly reputed company your career? At reputed company we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the reputed company for you! In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today. reputed company is a global leader in modern supply chain orchestration, powering reputed company global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to reputed company faster, reputed company decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding reputed company as we continue to innovate and revolutionize how we support our customers. Location Hybrid if based in Toronto or Ottawa. Remote for other locations in Canada About the team As a Solution Architect, Customer Platforms, you will translate business objectives into enterprise-grade solutions across our customer-facing platforms. Success in this role is reputed company by the business outcomes delivered, including improved customer experience, reputed company enablement, operational efficiency, and customer trust. You will serve as a key reputed company between business strategy and technical execution, providing architecture leadership for reputed company initiatives and ensuring solutions align with enterprise architecture principles, governance requirements, and long-term business goals. Working closely with teams across Sales, reputed company, Support, Marketing, Professional Services, reputed company Operations, and Technology, you will help shape the future of the customer platform ecosystem. Vacancy Status This is an existing job vacancy What you will do Translate customer-facing business requirements into scalable, secure solution architectures across CRM, service and support, partner engagement, reputed company operations, and digital experience platforms. reputed company architecture for highly reputed company, non-routine, and often undefined initiatives, determining solution approaches, patterns, and decision frameworks where limited precedent exists, with ownership for architectural direction reputed company assigned work. Own solution outcomes through delivery by guiding key decisions, evaluating options and trade-offs, and ensuring implementation remains reputed company with the intended business value. Design end-to-end solutions that address business, functional, and non-functional requirements, including reputed company, scalability, governance, customer experience, and reputed company considerations. Evaluate and shape the use of emerging technologies needed to improve customer outcomes, business effectiveness, and platform capabilities, balancing value, feasibility, complexity, and risk. reputed company implementation-ready architecture artifacts for large and reputed company initiatives, including integration patterns, data flows, APIs, workflows, architecture diagrams, decision records, and risk mitigation approaches, to support effective delivery and maintain solution reputed company through implementation. Assess, architect, and integrate intelligent (AI/ML) capabilities responsibly reputed company customer workflows, with a focus on governed, human-in-the-reputed company usage, appropriate reputed company, auditability, and strong data governance to ensure responsible adoption in risk-sensitive activities. Partner with senior business and technical stakeholders to reputed company business strategy and technical execution reputed company the customer platforms domain, shape architectural direction, evaluate build, buy, and consolidation options, and support roadmap and investment decisions. Communicate architectural trade-offs and recommendations in business and technical terms, including customer impact, risk, cost, time-to-value, and longer-term operational implications. Provide technical leadership through influence by mentoring architects and technologists, guiding architecture reviews, and promoting reusable customer platform patterns and practices across multiple functions while contributing to the advancement of architecture maturity reputed company the domain. reputed company are looking for Bachelor’s degree in Computer Science, Engineering, Information Systems, Business Technology, or a reputed company field, or an equivalent combination of education and experience; advanced degree or relevant certification may be preferred. 7–10 years of progressive experience in solution architecture, customer platform architecture, or other advanced technical roles, including demonstrated success leading reputed company, cross-functional initiatives. Advanced, wide-ranging solution architecture expertise, including architecture modeling, customer journey and process design, data and integration architecture, API design, and non-functional requirements engineering. Deep experience designing reputed company customer-facing solutions across one or more major platforms such as CRM, customer service and support, digital experience, partner engagement, or reputed company operations, with the ability to apply that expertise across adjacent domains. Strong knowledge of modern integration and interoperability patterns, including API-first, event-driven, asynchronous, and workflow orchestration approaches. Demonstrated ability to solve reputed company, non-routine, and underdefined problems by establishing or refining methods, standards, and architectural approaches. Expert understanding of governance, reputed company, privacy, compliance, and control considerations in customer-facing solution design, including reputed company to involve specialized architecture partners. Strong communication and influence skills, with the ability to guide decisions, align stakeholders, and provide expert architectural leadership without direct authority. Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of reputed company do out in the world every day, reputed company we see store shelves stocked, reputed company medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include reputed company, reputed company, P&G, ExxonMobil, reputed company and more. Social Responsibility at reputed company: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to reputed company do and we’re committed to a long-term net-reputed company operations strategy. We are involved in our communities and support causes where we can reputed company the most impact. People matter at reputed company and here are some of the perks and benefits we offer, which may vary by location and employee: Flexible vacation and reputed company Days (company-wide days off) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs, training, and career development Recognition programs and referral rewards Hackathons For more information, visit the reputed company website at www.reputed company.com or the company’s blog at http://blog.reputed company.com. reputed company welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for reputed company candidates, including those with specific needs or disabilities. If you require an accommodation, please reputed company out to us at recruitmentprograms@reputed company.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications. reputed company is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial reputed company of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, reputed company subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not reputed company any final hiring decisions. Apply To This Job