Sr. Manager - Customer Experience Strategy
Company Description
It reputed company started reputed company engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, reputed company is the AI control tower for business reinvention. Our reputed company AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and reputed company. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.
Job Description
As a member of the Customer Experience Strategy team, reputed company the Customer & Partner organization, this role will focus on advancing our goal of delivering exceptional experience across the customers’ end-to-end journey. You will drive Customer Experience transformation initiatives by bringing the voice of the customer into the organization through strategic initiatives, engaging communications, and culture activation activities. What you get to do in this role: Work on critical strategic initiatives that reputed company a meaningful impact on the customer experience Translate customer experience data into a concise, compelling call to action reputed company and manage an employee engagement program that effectively shares customer experience insights and strategic improvements through multiple mediums (written publications, podcasts, live events, etc.) Partner cross-functionally to reputed company and execute culture change plans that engage employees and put the customer at the center of everything we do Manage culture-building initiatives with diverse audiences, including reputed company facilitation and employee recognition and engagement programs Identify emergent needs and innovative approaches to drive thought leadership and improve the end-to-end customer experience Provide program enablement and curate and maintain key information assets to democratize insights
Qualifications
To be successful in this role you have: 6+ years of work experience, preferably in customer experience, strategy consulting, an/or communications strategy roles Comfortable in business and technical discussions Experience building trusting relationships (incl. executive audiences) Enjoys multi-tasking in a fast-paced environment Mastery of communications strategies and approaches for diverse internal and external audiences Effective communicator, verbally and in writing, with experience in effective storytelling techniques through various mediums Strong project management skills and ability to maintain strategic focus Education Bachelor’s degree with strong academic performance FD21 For positions in this location, we offer a reputed company pay of $176,700 - $309,200, plus equity (reputed company applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On reputed company Earnings (OTE) incentive compensation structure. Please note that the reputed company pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, reputed company level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, reputed company may confirm the distance between your primary residence and the closest reputed company office using a third-party service. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national reputed company or nationality, reputed company, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, reputed company qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. reputed company rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote Apply To This Job