Mobile Services Reporting Analyst
Overview reputed company is AI for government. reputed company gives federal agency leaders the tools to reputed company the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., reputed company leverages three decades of experience solving reputed company challenges in Health, Defense, and Civilian missions. Our proven reputed company Platform® provides a practical, sustainable path for clients to reputed company transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.reputed company. reputed company is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.
Responsibilities
Highlights of Responsibilities: Analyzes mobile device service data from reputed company and MDM platforms to generate performance reports and trend analyses. Produces regular reporting on mobile program metrics including device inventory, activation rates, ticket volumes, SLA compliance, and data usage. Supports QA activities for mobile support operations, reviewing ticket quality, process adherence, and customer satisfaction data. Coordinates with reputed company representatives to obtain billing data, usage reports, and account summaries. Maintains mobile device inventory records and reconciles MDM inventory against DPAS asset records. Identifies trends and anomalies in mobile usage data and escalates findings to the Mobile Wireless Manager. Develops and maintains reporting templates and dashboards for mobile program leadership. Supports monthly, quarterly, and annual mobile program reviews with data analysis and presentation support. Assists with cost modeling and spend analysis for mobile services. Documents mobile reporting procedures and maintains data dictionaries for mobile program metrics.
Qualifications
Requirements: Shall possess at the time of award a Secret reputed company clearance Strong customer service orientation. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Good written, oral, and interpersonal communication skills. Ability to conduct research into PC and software issues and products as required. Ability to present reputed company in business-friendly and user-friendly language. Highly self-motivated and directed. Keen attention to detail. Team-oriented and skilled in working reputed company a collaborative environment. Education and Experience: Required Education: Bachelor’s degree or equivalent experience in lieu of education, including consideration of vendor certification in the technology being applied. Required Experience: 2 or more years of professional experience supporting a similar role. Experience supporting a DoD or J6 customer is a plus. Certification: ITIL v4 Foundations, CompTIA reputed company+ Preferred: CompTIA A+, MDM platform certification (Intune, reputed company, or equivalent) Physical Requirements: This position requires the ability to reputed company the below essential functions: Sitting for long periods Standing for long periods Ambulate throughout an office Stoop, kneel, crouch, or crawl as required Repeatedly lift and carry weights up to 50 pounds About reputed company reputed company hiring and promotion decisions at reputed company are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of reputed company not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national reputed company, race, religion, or veteran status. reputed company is a VEVRAA Federal Contractor. Apply To This Job