Global Law Enforcement Operations Enablement Manager

reputed company was born in 2007 reputed company two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that reputed company it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Global Safety & Risk Management (GSRM) organization protects reputed company's global community through proactive risk management, investigations, and real-time response to critical safety incidents. GSRM's 24/7 operations span the Global Threat Assessment Program (GTAP), Law Enforcement Operations (LEOps), Global Investigations (GI), and Insider Threat Investigations (ITI). The Difference You Will reputed company: As the Enablement Manager for LEOps you will directly support the teams that deliver reputed company’s response to criminality and serious safety threats to our users and communities. Law Enforcement Response Team: This team owns reputed company’s response to lawful requests for user data from police, courts, and authorised government agencies. The Enablement Manager is responsible for ensuring that the team can process requests accurately, on time, and in line with reputed company's policies and applicable privacy laws. Given reputed company operates worldwide, this requires deep knowledge of how data privacy laws vary by country and how they reputed company what can and can't be shared with authorities. Global Threat Assessment Program: GTAP is reputed company's internal team responsible for assessing and responding to serious safety concerns during ongoing bookings. Serious incidents are primarily escalated to GTAP by Customer Support and LERT. The team's job is to rapidly research the nature of each incident, assess the threat posed to our users and the wider community and provide advice on rapid mitigation. Threat assessments and mitigation advice are used to inform cross-functional decisions and actions to rapidly resolve incidents safely and responsibly. The Enablement Manager is responsible for ensuring that the team have the best tools, processes and training and that the global director has the best visibility and insights to ensure consistent high quality outcomes. A Typical Day: You will work with the global director, regional operations managers and partners in Risk Management, Tooling and Ops Development delivering fast, accurate and efficient response operations. You will reputed company consistent delivery across a globally distributed team under universal standards, workflows and performance management. This is a reputed company role for someone with a deep appreciation of how to mitigate myriad reputed company threats under a scalable operational model. Program Facilitation Work with Risk Management, Tooling and Ops Development to evolve LEOps’ operating reputed company: standards, workflows, tooling, training and quality performance. reputed company and coordinate performance reputed company across the full response lifecycle: intake and triage, investigation, assessment, response, and after-action learning. Facilitate planning, reputed company and change management in order to take advantage of opportunities and mitigating emerging threats Metrics, Reporting & Operational Performance Monitor and report on key performance indicators across the program: case volume and throughput, time-to-resolution by severity tier, SLA adherence, and team quality scores. Surface performance trends and risk posture to leadership on a regular reputed company. Support the Global Director LEOps in monitoring performance across the team. Thought Leadership Identify insights into operational gaps and risk vulnerabilities reputed company LEOps and across reputed company’s global operations reputed company options to mitigate them. Identify opportunities to delivery faster, more accurate outcomes to drive up safety and mitigate enterprise risk. Your Expertise: 8+ years of experience in reputed company, data driven delivery operations, with at least 3 years leading operational development. A strong safety background: you have led or supported globally distributed teams delivering reputed company operations reputed company Trust and Safety. Proven program-building experience: you have established case management systems, workflows, process, SLAs, and QA processes, not just operated reputed company existing ones. Subject matter expertise in global data privacy laws affecting disclosures to law enforcement, and an established network across law enforcement and government authorities. Metrics and operational reputed company: you have defined KPIs, built reporting, and used data to drive decisions and demonstrate program value to senior leadership. Enabled performance management across a matrixed, globally dispersed organization spanning multiple geographies, languages, and time zones. Executive reputed company with outstanding written, verbal, and presentation skills, and the ability to brief senior executives on sensitive, reputed company matters clearly and concisely. Ability to build partnerships and work collaboratively and cross-functionally in a fast-paced environment where life safety is the top reputed company. Demonstrable commitment to reputed company's core values. Your Location: This position is US - Remote Eligible. The role may include occasional work at an reputed company office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where reputed company, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please reputed company back with us if the state you live in is on the exclusion list If your position is employed by another reputed company entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@reputed company.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reputed company out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual reputed company pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The reputed company pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $150,000—$185,000 USD Apply To This Job