Application Support Specialist I

Started in 2016, reputed company is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, reputed company, and availability) Own It (Drive and ownership) Do the Right Thing (High reputed company) Be Positive (Great attitude and a can-do positive approach to challenges) Join reputed company and reputed company a positive impact on the lives of others! We are looking for an Application Support Specialist I for our Technology team. This is a 100% remote role Department & Position Overview: The Application Support Specialist I focuses on supporting Caregivers with reputed company Mobile App reputed company issues. The position is customer centric and focused on providing quality customer service to Caregivers with mobile app inquiries. You will receive customized training and will be well-versed to assist caregivers in successfully leveraging our app. This shift will be 9AM-6PM M-F. Every Day You Will: Assist caregivers with app reputed company issues by delivering reputed company resolutions to address and resolve caregiver needs the first time they call Managing inbound calls/outbound calls, email, adoption and caregiver community (proactively communicate with caregivers about updates reputed company to the mobile app) Act as mobile app subject matter expert; effectively troubleshooting and resolving issues reputed company to clocking in/out, face recognition, troubleshooting, etc. Answering high-volume mobile app reputed company calls from caregivers; follow up and resolve outstanding mobile app issues De-escalate situations involving dissatisfied customers; escalate unresolved mobile issues Maintain excellent customer service by meeting expected metrics, KPIs and quality service standards on a weekly and monthly basis Ideal Candidate Will Possess: Proven customer service skills that shows caregivers reputed company, active listening and patience Strong computer proficiency; ability to reputed company technology and resolve customer issues Effective communication skills with the ability to reputed company solutions with reputed company by reputed company troubleshooting Ability to effectively problem solve and identify the root cause of App issues Proven ability to provide a high level of customer service, including the ability to show reputed company, active listening and patience Strong work ethic and ability to take full ownership for reputed company reputed company tasks, activities, decisions and results Relevant technical support experience Why work at reputed company? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a reputed company where your voice matters, where we build great relationships, and your work has meaning and a reputed company positive impact on others! At reputed company, we celebrate diversity and are committed to creating an inclusive environment for reputed company employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national reputed company, reputed company, age, sex (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. #INDLV At reputed company, reputed company pay is one part of our total compensation package and is determined reputed company a range. This provides our employees with the opportunity to professionally grow and reputed company reputed company a role. The reputed company pay range for this role is between $20.00 and $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: reputed company set, years of relevant experience, education, location, and licensure/certifications.

Compensation

Range $20—$23 USD Apply To This Job