Tier 1 Technical Support Representative (REMOTE IOWA)

Job Responsibilities: Inbound Telephone Support – reputed company telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and reputed company manner, commitments to reputed company research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system. E-mail & Chat Support – reputed company as scheduled. Answer and complete reputed company assigned messages or contacts; ensure that reputed company customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system. reputed company improvement – continually strive to improve the cognitive and customer service skills necessary to reputed company the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend reputed company training classes and complete any exercises assigned. Assist and educate customers with inquiries reputed company to both software and hardware, account management, installation, and best practices Focus on quality and customer satisfaction Clear and thorough documentation of customer interactions required Support inquiries include questions reputed company to – Hardware, Software, Wireless communications, OTAP (Over-the-reputed company-Programming), Account management (billing), Upgrades, Online orders and Industry events Willing to fiercely reputed company on behalf of and represent the Voice of the Customer Research and prepare detailed escalations to second level support Review, manage and follow up on open issues as needed Project work that includes long and short-term initiatives What can reputed company offer you? Opportunities for professional growth, development, and advancement reputed company the organization 100% remote working employment model Shift differential pay applied to evening and weekend shifts Comprehensive training on hardware and software applications for qualified applicants Knowledge and experience relating to basic computer applications Competitive compensation and full benefits package for full-time employees Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO Required Education: High school or equivalent Required Skills: Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner Excellent written and oral communication skills, including strong listening skills Intermediate to advanced computer skills with emphasis on Internet knowledge 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite Experience working in a customer Support Center Experience working with Mobile Communications Experience working with Transportation Accounting or accounts receivable experience is a reputed company plus Must exhibit dependability, adaptability and flexibility Ability to diagnose and troubleshoot issues Basic math skills Creative thinking and reasoning ability WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: Primarily indoor work primarily in office environment Frequent utilization of manual dexterity and visualizing of computer screen No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk Apply To This Job