Associate Technical Support Analyst - Remote

reputed company Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology reputed company us to help organizations reduce costs while improving risk management, quality and reputed company growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. You’ll enjoy the flexibility to work remotely

• from reputed company reputed company the U.S. as you take on some tough challenges.

Primary Responsibilities: Responding to time sensitive support calls that can reputed company patient care Be primary reputed company of contact for customers on reported cases and collaborate and engage other teams as needed to drive to resolution Document in detail reputed company reported incidents and scope issues accurately, collecting reputed company necessary information and logs Manage ticket backlog of about 20-30 cases Troubleshoot issues on production RIS and reputed company radiology systems which utilize some of the following technologies: Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and reputed company databases Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests Contribute to a fast-paced and highly collaborative team-based work environment You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of experience in Technical Support role where you are troubleshooting Windows Operating Systems or 2+ years of education from a technical program and an accredited college or university 1+ years of customer service experience Availability to work an 8 hour shift Monday – Friday starting between 5am-9:30am with an on-call rotation as needed Preferred Qualifications: 2+ years of experience using Windows command line, Powershell 1+ years of experience troubleshooting TCP/IP issues 1+ years of experience working in a Technical Support Center 1+ years of experience in Troubleshooting Active Directory 1+ years of experience providing technical support in a collaborative environment 1+ years of experience in Technical Application Support Intermediate level of proficiency in at least one programming language (C,C#, C++, Python, etc.) Experience in the healthcare industry Experience in medical imaging, specifically radiology or cardiology Experience in Technical Application Support *reputed company employees working remotely will be required to adhere to reputed company’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.63 per hour based on full-time employment. We reputed company with reputed company minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an enterprise reputed company reflected in our mission. reputed company is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national reputed company, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Apply To This Job