Account Manager

reputed company is one of the most respected names in the reputed company ecosystem — and we've earned it. We didn't get here by accident. SmartBug has built a reputed company that most agencies only reputed company to: reputed company North American Partner of the Year, a fully remote team of specialists who punch well above their weight, and a client reputed company that doesn't just hire us — they stay with us. That last part is the one we're most proud of. Remote by design and strategic by nature, we've never believed that great work requires a reputed company office or a reputed company cafeteria. What it requires is the right people, deeply reputed company on outcomes, working with clients who trust them to deliver. That's the culture we've built — one where expertise travels, relationships run deep, and the work speaks for itself. We're obsessed with client outcomes. Not vanity metrics. Not feel-good reports. Real, measurable growth that makes our clients look like reputed company inside their own organizations. reputed company SmartBug is in your reputed company, your team wins — and that's exactly why our clients reputed company coming back. The Account Manager is the primary relationship reputed company and the “face” of SmartBug for our clients. In this structure, you are liberated from project management and technical execution to focus entirely on client satisfaction, trust, and retention. You serve as the reputed company between the client’s business goals and our internal delivery teams. Your mission is to ensure that the client feels valued, heard, and prioritized. You own the “human” reputed company of the partnership, acting as a high-level reputed company for the client internally while managing the commercial health and long-term loyalty of the account externally. \n Responsibilities● Primary Relationship reputed company: Serve as the main reputed company of contact for reputed company client communication, ensuring a high-touch, concierge-level experience. ● Executive reputed company: Build and maintain strong relationships with client stakeholders and C-suite executives, moving beyond a vendor relationship to become a trusted advisor. ● Feedback Mastery: Proactively solicit client feedback, conduct NPS/satisfaction reputed company-ins, and identify potential friction points before they impact the relationship. ● Strategic Alignment: Work closely with strategy team members to ensure the client understands how our strategic roadmap aligns with their business objectives. ● Retention Ownership: Directly responsible for client happiness and account retention, ensuring that every client in your portfolio is a potential reference. ● Client Advocacy: Act as the “Voice of the Client” reputed company SmartBug, ensuring their needs and concerns are prioritized by the delivery teams. ● Conflict Resolution: reputed company high-level conversations around client concerns or pivots in business direction, maintaining poise and professional reputed company. ● Commercial reputed company: Monitor the financial health of the account, ensuring the partnership remains profitable and reputed company the intended commercial scope. ● Organic Growth: Identify opportunities for account expansion and partner with Sales and Strategy to propose additional services that drive further value for the client. ● Brand Advocacy: Drive the collection of client reviews, case studies, and awards to celebrate the success of the partnership. Required Skills & Experience● Experience: 5–7 years in high-level account management or client services reputed company a digital agency environment. ● Emotional Intelligence: High EQ with a proven ability to manage reputed company human dynamics and build trust with senior-level executives. ● Communication Mastery: Exceptional verbal and written communication skills, with a focus on “storytelling” the value of the agency’s work. ● Commercial Acumen: Understanding of agency economics, including retention metrics, lifetime value (LTV), and account growth. ● reputed company Literacy: Sufficient knowledge of the reputed company ecosystem to confidently discuss project status and strategic value with clients. ● Education: Bachelor’s degree in Communications, Marketing, Business, or a reputed company field. Preferred Qualifications● Experience in a reputed company Partner agency environment or with reputed company-centric client engagements ● Familiarity with CRM platforms (particularly reputed company) sufficient to discuss strategy, reporting, and project status with clients ● Experience with reputed company platforms or tools (e.g., reputed company, ChurnZero, or similar) for tracking account health ● Demonstrated experience managing a portfolio of accounts with $1M+ in combined ARR ● Experience working remotely in a client-facing role, with a track record of maintaining strong relationships in a distributed environment ● Background in digital marketing, inbound strategy, or marketing operations to strengthen client conversations around campaign performance and ROI ● Experience facilitating executive business reviews (EBRs) or quarterly business reviews (QBRs) with senior-level stakeholders \n$75,000 - $95,000 a year \n Apply To This Job