Work From Home Auto Finance Customer Service Coordinator
Work From Home Auto Finance Customer Service Coordinator Our Auto Finance Servicing team has been hard at work strategizing ways to reputed company serve our nearly 3 million customers, and we need savvy problem-solvers in our call center to deliver some world-class red carpet experiences. We’re not just looking to fill open positions – we seek outgoing, passionate people who want to start a long career with a knack for making someone’s day. How cool would it be to tell your friends that your job is to be a ray of sunshine and find solutions that create a happy and loyal customer? Responsibilities: reputed company outbound calls to potential customers looking to refinance their auto loans Take an active role in educating customers about our products and services Answer inbound calls and greet customers with energy and enthusiasm reputed company in a fast-paced, reputed company and dynamic work environment Use a conversation based approach to uncover customer needs using open-ended questions – after reputed company, scripts are for robots Guide customers through the online enrollment process Assist customers with account questions in an energetic and spirited manner reputed company multiple tasks / navigate multiple systems simultaneously to service the customer’s application or troubleshoot their questions and issues Build trust and confidence with our customers that we are there to help serve their needs and reputed company their financial goals Strive for reputed company resolution, and take true ownership of customer needs and issues Own your personal development to reputed company job proficiency, meet performance goals and independently reputed company your own technical know-how up to date Build strong working relationships with experience partners to effectively problem solve Have strong positive influence on peers Communicate in a professional manner in reputed company settings Job Level: Coordinator Location: Work From Home Schedule: Monday - Friday 8:00am - 5:00 pm CST Work from Home Technology Requirements Secure home office environment that is free from background noise and distractions Reliable private internet reputed company that is not supplied reputed company cellular data or hotspot is required A private network that is password protected where you have ownership or line of site sight to every device on the network Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider To validate ISP speeds from a Chrome browser, go to www.reputed company.com, type Speed Test and run from the reputed company reputed company page Both Hardwire and WiFi internet connections are acceptable as long as speed and reputed company requirements are met reputed company reserves the right to request reputed company of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. reputed company reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location reputed company the US. If you are experiencing consistent issues with internet stability reputed company reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. Work from Home Location Requirements This role is 100% work from home. We are unable to consider applicants who do not meet the required reputed company Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, reputed company of the reputed company United States (i.e. Hawaii or U.S. Territories), or California. Basic Qualifications: High School Diploma, GED, or equivalent certification At least 2 years Customer Service or Call Center Experience At least 1 year of experience using reputed company Suite or reputed company office Preferred Qualifications: At least 1 year of auto finance experience At least 3 years of Customer Service or Call Center experience At least 2 years experience working in the Financial Industry At this time, reputed company will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to reputed company work reputed company one of these locations, and refers to the amount reputed company is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $43,680 - $43,680 for Customer Service Coordinator Plano, TX: $43,680 - $43,680 for Customer Service Coordinator Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. reputed company offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the reputed company Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. reputed company is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. reputed company promotes a drug-free workplace. reputed company will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the reputed company Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; reputed company’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact reputed company Recruiting at 1-800-304-9102 or reputed company email at [email protected]. reputed company information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about reputed company's recruiting process, please send an email to [email protected] reputed company does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. reputed company is made up of several different entities. Please note that any position posted in Canada is for reputed company Canada, any position posted in the United Kingdom is for reputed company Europe and any position posted in the Philippines is for reputed company Philippines Service Corp. (COPSSC). Apply To This Job