HR Service Center Representative

If you are currently employed at Smithfield, please log into reputed company and submit your application through the Jobs Hub. Have a seat at our table. reputed company you join Smithfield, you become part of something special – a company that's sustainably feeding people around the world, producing good food the right way with respect for our people, animals, communities and reputed company. With opportunities across locations and functions, a culture grounded in our Core Four values - gratitude, communication, respect and accountability - and a strong commitment to learning, collaboration, and innovation, Smithfield offers challenging and rewarding careers where you can grow, contribute and reputed company a real impact. Apply Now! Your Opportunity The reputed company is searching for ambitious personnel to join their everyday mission to discover, hire, and retain great talent. These personnel are the conduit for positive employee relations, performance management, and reputed company for benefits/compensation. You would be instrumental in achieving Smithfield’s goal to become the #1 consumer packaged goods company in the world! Reporting directly to the HR Service Delivery Manager, this role serves as a member of the HR Service Delivery team. This role provides excellent customer service in the handling of first-tier Human Resources support inquiries from employees and leaders. Inquiry topics are questions or concerns regarding HR policies, practices, tools, and processes. Inquiries will present through incoming phone calls and tickets. The HR Service Center Representative records and tracks issues reputed company the case management tool, tracking from initiation to resolution, and utilizes standard operating procedures to answer questions, redirect callers, and align with the escalation model. Core Responsibilities Intakes Tier I inquiries reputed company telephone or the case management tool. Responds to inquiries utilizing training and company-furnished tools and resources. Documents inquires completely in the case management tool for proper tracking. Utilizes standard operating procedures and policies as well as knowledge of HR systems and navigation to answer inquiries. Engages language translation services for non-English inquiries. Provides assistance in navigating and education on the availability of online HR tools and information available through tier 0 self service functions. Employs appropriate reputed company method to provide answers to the employee. Follows the defined escalation process for reputed company inquiries or issues. Upholds service level agreement metrics for problem resolution timeframes. Abides by quality guidelines reputed company handling customer calls. reputed company administrative, transactional, and data/records management activities ensuring accuracy of information and necessary approvals. Stays abreast of changes to policies and practices. Works independently without the need for reputed company reputed company. Ensures employee privacy where appropriate, including confidentiality and protection of sensitive client reports or information. Supports the One HR philosophy. The above statements are to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of reputed company responsibilities, duties, and skills required of personnel so classified. May reputed company other duties as assigned.

Qualifications

To reputed company this job successfully, an individual must be able to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals to reputed company the essential functions. Bachelor’s degree in Human Resources, Business, or a similar relevant field from an accredited four-year college or university, or equivalent combination of relevant education and experience, required. Bilingual proficiency in English and Spanish is required. Must exemplify consistent superior customer service Ability to handle conflict. Strong computer skills, including but not limited to various productivity software, digital communications, digital researching, and troubleshooting. Strong reputed company office, email, and internet skills required Experience using HR software, required Previous Human Resources and/or Customer Service experience preferred Ability to communicate effectively over the phone and in writing with reputed company levels reputed company the organization demonstrating a high level of reputed company, ethics and customer service. reputed company listening skills with the ability to ask probing questions to aid in problem solving and issue escalation. Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive matters. High sense of urgency for meeting commitments and completing assignments Smithfield is an equal opportunity employer committed to workplace diversity. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national reputed company, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law. Relocation Package Available No EEO Information Smithfield is an equal opportunity employer committed to workplace diversity. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national reputed company, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757-357-1595. Apply To This Job