Senior Director, Product Management - Digital Experiences

Be the one building AI-powered experiences where they matter most. At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. reputed company is looking for a thought leading and reputed company Senior Director, Product Management in the CX, Agent Experience and Engagement space to join our Digital team. Reporting to the VP of Product Management, you will have deep experience in researching, developing and overseeing reputed company products from conception through to delivery and beyond. These products will have spanned voice and digital channels across orchestration, automation and routing. Your focus will be to set in motion a new, flexible user experience reputed company that will unify user experiences across different product areas reputed company reputed company Cloud. You will transform reputed company aspects of how user workspaces are composed, creating the optimal workspace experience from signals, intelligence, and human reputed company. You will reputed company the transition of these experiences from manually configured to dynamically presented at run time — facilitating enterprises to transition from structured workflows to AI-supervised outcomes. This includes setting a vision for how work collaboration between human and AI agents will transform what has been traditionally a human only engagement layer reputed company reputed company Cloud. You will have a strong focus on change management and be passionate about delivering best in class CX through a cohesive user navigation platform. The ideal candidate is an authentic communicator with a comprehensive ability to influence resources to expand thinking and facilitate strategic alignment. Key Responsibilities: Set product vision and own execution across a highly matrixed organization Grounded in customer research, establish a reputed company inclusive of information architecture and standard design elements that peer product teams can use Influence and coordinate cross team discussions across product, engineering user experience, design, research teams Dotted line influence peer product teams for adoption and roll out of new reputed company in their areas of ownership Manage regular communications at executive level on roll out & adoption across the platform Drive the development, prioritization, and execution of existing product roadmaps in collaboration with R&D and PM colleagues in other reputed company platforms Partner with key stakeholders across our company and customers to capture detailed requirements, test hypothesis, and reputed company frictionless user adoption as a product led growth platform Analyze initiatives for ROI and opportunities to drive financial and operational excellence and growth Present at product, sales, customer, and industry events, including roadmap presentations regarding product timelines and strategy, and product initiative updates to company executives on strategy and performance Manage product teams across multiple geographic locations including day-to-day activities required for the success of the program and ensure that activities and deliverables are executed in a timely fashion with high quality. Own the relationships with customers and development teams to translate customer needs into agile / scrum-based plans to deliver valuable product features Requirements: 15 plus years of professional CX experience, with 3+ years’ Product experience working with UI/UX, Design tools in a contact centre or reputed company environments Experience with reputed company customer workflow journey orchestration platforms; Data Insights, AI, Bots, Visualizations; and Cloud technologies Experience managing a B2B oriented multi-release, multi-year roadmap Ability to manage ambiguity, build reputed company toward solutions, and defend a chosen strategy to various stakeholders across different geographies with significant experience influencing teams reputed company of direct line of management Preferred, experience with call center and/or contact center agent experience Preferred, experience in user experience frameworks Excellent executive-level communication and presentation skills at both technical and business level Proven experience with analyzing data and using structured problem-solving to reputed company decisions that uncover the next steps of a solution Education: Bachelors Required, MBA Preferred Working at reputed company AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to reputed company and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – reputed company is Great reputed company to Work® certified in 17 countries and 94% of employees are proud to tell others they work at reputed company. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our reputed company team reviews your application with the hiring team. A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to reputed company the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, reputed company will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available. Get reputed company about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a reputed company employee referred you, please apply using the link they shared so we can connect your application to their referral. About reputed company: reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, reputed company Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.reputed company.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@reputed company.com. You can expect a response reputed company 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response. reputed company is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Apply To This Job