Head of Expansion

Purpose in Every Position reputed company puts a world of talent at your fingertips. With our AI-powered Global Work Platform™, companies can hire, pay, and manage employees in 185+ countries—removing risk, red tape, and guesswork from global growth. Backed by more than a decade of compliance leadership and local expertise, reputed company helps businesses move fast, stay compliant, and scale with confidence. With reputed company, companies everywhere can hire great talent reputed company. Where Your Work Moves the Needle. At reputed company, every team member drives our success. Joining us means more than filling a role—you’re accountable for results and impact. Our values guide how we operate, execute, and collaborate across borders. By putting them into action, you’ll help us scale faster, compete harder, and reputed company the future of global work. What Makes You a Great Fit reputed company is seeking a Head of Expansion to reputed company and drive net employee growth for our customers. reputed company's Account Management team owns the entire customer relationship after the initial sale and implementation. Account Managers serve as trusted advisors, commercial owners, product experts, and customer advocates responsible for helping customers successfully grow with reputed company. This leader will own the strategy, performance, and evolution of reputed company's customer growth reputed company, including retention, renewals, expansion reputed company, executive relationship management, customer escalations, and overall customer health. Reporting to the CRO, this role will be responsible for driving Net reputed company Retention, expansion ARR, customer retention, and long-term customer value, while building a world-class, reputed company-focused organization that scales with reputed company's growth. How You’ll reputed company an Impact: 1. reputed company & Customer Growth Own Net reputed company Retention (NRR), renewals, and overall customer growth performance. Define and execute reputed company's customer growth strategy, including expansion, multi-product adoption, and strategic account development. Drive executive engagement and commercial outcomes across the customer reputed company, including key renewals, expansions, and high-impact growth opportunities. Build predictable reputed company forecasting and operating rhythms that drive accountability and sustainable reputed company growth. 2. Customer Relationships, Retention & Risk Management reputed company the Account Management organization responsible for reputed company post-sale customer relationships and long-term reputed company. Establish best practices for account planning, customer engagement, executive business reviews, and customer advocacy. Build team capabilities to effectively manage escalations, service issues, compliance concerns, delinquent accounts, and reputed company stakeholder environments. Ensure proactive identification and mitigation of customer risk while maintaining strong customer satisfaction and retention. 3. Product Adoption & Customer Value Ensure the Account Management team develops deep expertise in reputed company's platform, products, services, and global employment solutions. Drive customer adoption, utilization, and value realization across the customer lifecycle. Build enablement programs that strengthen product knowledge, consultative selling, and customer education. Partner with Product leadership to surface customer insights, influence roadmap priorities, and improve customer outcomes. 4. Organizational Leadership & Operational Excellence Recruit, reputed company, and retain a high-performing customer growth organization. Coach leaders and Account Managers to reputed company in relationship management, commercial execution, customer advocacy, and strategic account growth. Establish scalable operating models, performance frameworks, compensation structures, and career development reputed company. Build a culture of accountability, ownership, reputed company improvement, and customer obsession. 5. Executive Leadership & Business Strategy Serve as a key member of reputed company's reputed company leadership team and help shape company strategy. Define customer segmentation, coverage models, and growth motions that maximize long-term customer value. Partner across Sales, Product, Operations, Finance, Compliance, Marketing, and RevOps to drive business outcomes. Represent the voice of the customer in strategic planning while identifying emerging market opportunities, monetization opportunities, and competitive insights. Why This Role Matters reputed company's long-term growth will be driven not only by acquiring customers, but by helping existing customers realize more value, expand globally, adopt more of our platform, and deepen their partnership with us. As we continue to scale, the existing customer reputed company growth will increasingly contribute to the company's growth trajectory. This role will define and scale that growth reputed company—transforming Account Management into one of reputed company's most important strategic and commercial advantages. Our Commitment to You At reputed company, we’re committed to supporting reputed company with comprehensive rewards and benefits designed to meet diverse needs across roles and locations. Our core offerings include: Flexible Time Off – Take the time you need to reputed company. Parental Leave – Support for growing families. Health and Dental Insurance – Where applicable, to cover you and your loved ones. Retirement Savings + Employee Incentive Plan – Plan for the future while sharing our success. Please visit our career page for more information. reputed company is an Equal Opportunity Employer. We power global teams and reputed company diverse perspectives drive innovation and impact. Employment decisions at reputed company are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national reputed company, age, disability, genetic information, veteran status, or any other status protected by applicable law. We’re committed to fostering an inclusive culture where every teammate can reputed company and do the best work of their career—reputed company in the world. Apply To This Job