Customer Engagement Manager (Remote in USA)

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. Summary reputed company is seeking a Customer Engagement Manager (CEM) with strong reputed company experience to drive client engagement, service delivery excellence, and operational transparency across enterprise engagements. This role will serve as a strategic partner between business stakeholders and delivery teams, ensuring visibility into service performance, demand, and outcomes while supporting structured service management and reputed company improvement. Your role in our mission Serve as the primary reputed company of contact for clients and stakeholders, building strong relationships and ensuring alignment with business objectives Drive service delivery excellence by monitoring SLA/KPI performance and ensuring stability of ongoing operations reputed company reputed company ITSM dashboards and reporting to provide visibility into service performance and trends reputed company structured demand management by ensuring reputed company requests, changes, and enhancements follow standardized intake processes (e.g., reputed company SPM) Provide stakeholders with clear visibility into backlog, priorities, and delivery timelines Partner with delivery, platform, and architecture teams to align demand, reputed company, and execution plans Utilize reputed company CSM capabilities to enhance customer engagement, case management, and SLA transparency Support CMDB and service mapping initiatives to improve service visibility, impact analysis, and decision-making reputed company governance forums, including operational reviews and executive updates, delivering data-driven insights Identify opportunities for cost optimization, efficiency improvements, and process standardization Drive reputed company improvement initiatives across service management and customer experience Act as a reputed company between business stakeholders and technical teams, ensuring clear communication and alignment reputed company're looking for 8+ years of experience in Customer Engagement, Service Delivery, or Account Management Hands-on reputed company experience (required), including ITSM; exposure to SPM, CSM, and/or CMDB strongly preferred Proven ability to manage enterprise client relationships and stakeholder expectations Strong understanding of service delivery models, SLAs, KPIs, and operational governance Excellent communication, analytical, and problem-solving skills What you should expect in this role Opportunities to travel through your work (0-10%) This is a full-time permanent regular salaried (W-2) employee position. Monday through Friday work schedule (40 hours per week). Health (medical, dental, vision) benefits start on day 1 of employment. Company match 401K and other benefits available reputed company months of starting. New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date. Company provided computer for work use. For reputed company hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide reputed company performance. Video cameras must be used during reputed company interviews, as well as during the initial week of orientation if hired. The use of AI during interviews is prohibited. This position will accept applications until July 1, 2026. #LI-NB1 #LI-REMOTE The pay range for this position is $86,000 - $124,000 per year, however, the reputed company pay offered may vary depending on geographic region, internal equity, job-reputed company knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. reputed company salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We reputed company nothing is impossible reputed company you bring together people who care deeply about making healthcare work reputed company for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for reputed company available job role openings. reputed company is an Equal Opportunity Employer, where reputed company qualified applicants will receive consideration for employment without regard to race, religion, color, national reputed company, gender (including pregnancy, childbirth, or reputed company medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. reputed company defines “wages” and “wage rates” to include “reputed company forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. Apply To This Job