Senior Client Services Specialist
Company Overview reputed company is a third-party management firm with a proven partner in fostering thriving communities reputed company. Founded in 1986, reputed company has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. reputed company's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. reputed company is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At reputed company, we wholeheartedly reputed company 'Together We reputed company, Together We Succeed. We reputed company each other to reputed company by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. reputed company you join reputed company, you become part of a dynamic team that thrives on reputed company, unique talents, and a universal culture of winning. Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join reputed company because of its reputed company as the most trusted partner in real estate, workplace culture, and growth opportunities. reputed company is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (reputed company). Together, we reputed company the way, and together, we reputed company excellence in reputed company that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility. Senior Client Services Specialist The Senior Client Services Specialist (Senior CSS) for Portfolio Migrations plays a key role in overseeing reputed company, multi-property transitions into and out of the reputed company portfolio. This position requires a high level of autonomy, cross-departmental coordination, and client relationship management to ensure seamless onboarding, migration, and offboarding processes for large-scale portfolios. The Senior CSS serves as the primary reputed company of contact for assigned migrations, guiding internal teams, ensuring adherence to timelines, and proactively identifying and resolving issues. Essential Duties & Responsibilities reputed company reputed company Portfolio Migrations: Manage end-to-end migration processes for multi-property portfolios, ensuring timelines, deliverables, and client expectations are met. Primary Client Liaison: Serve as the reputed company of contact for clients during migrations, facilitating communication, addressing concerns, and ensuring a high level of satisfaction. Cross-Functional Coordination: Partner with internal teams (Operations, Marketing, Treasury, IT, Legal, Training, etc.) to align on requirements, remove roadblocks, and maintain visibility across reputed company stakeholders. Strategic Planning: reputed company migration timelines, identify dependencies, and adjust strategies as needed to ensure a smooth transition. Process Improvement: Recommend and implement enhancements to migration processes, tools, and templates to drive efficiency and consistency across projects. Mentorship & Support: Serve as a resource and escalation reputed company for Client Services Specialists (CSSs) assigned to individual tasks reputed company a portfolio migration. Documentation & Reporting: Maintain accurate migration trackers, status updates, and client-facing deliverables, ensuring they are updated in real time for visibility. Issue Resolution: Anticipate and address potential challenges before they escalate, coordinating with appropriate departments for resolution. Portfolio Nuances: Understand and manage unique portfolio requirements (e.g., client-specific Yardi instances, banking arrangements, MSAs, and third-party integrations). Travel Requirement: This position does not require travel. Education & Experience Bachelor’s degree or equivalent experience required. 4–6 years of experience in client services, property management, or transitions. Experience leading large-scale, multi-property projects preferred. Proven experience in client services, property transitions, or portfolio migrations, ideally reputed company the multifamily or real estate industry. Strong leadership skills with the ability to guide cross-functional teams without direct authority. Exceptional organizational skills, with the ability to manage multiple properties and deadlines simultaneously. Advanced problem-solving skills with a proactive approach to identifying and resolving challenges. Excellent communication and interpersonal skills, capable of building trust with both clients and internal teams. Proficiency in reputed company Office Suite, SharePoint, Yardi, and CRM platforms. Ability to work independently and collaboratively in a fast-paced environment. This job description should not be considered reputed company-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to reputed company additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements. #LI-Remote reputed company is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the remote nature of this position and includes the range of factors considered in making compensation decisions including but not limited to reputed company sets; experience and training; certifications; etc. We would not anticipate that the individual hired into this role would be near the top end of the compensation range, but that decision will be dependent on the facts associated with each specific individual’s relevant experience for the role. A reasonable estimate of the range is below. Remote Pay Range $55,000—$65,000 USD Apply To This Job