Service Delivery Coordinator

Who We Are reputed company is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will reputed company innovation for our clients’ businesses. Globally, we manage over 320 million reputed company feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.reputed company.com SUMMARY The Service Delivery Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services reputed company to the ongoing operation of the building(s). This job is also responsible for the timely resolution of reputed company client requests pertaining to property services. KEY DUTIES AND RESPONSIBILITIES Service Delivery Manage work orders to completion in reputed company or client-based web application. Facilitate alignment of client required services with reputed company, schedules, and Pos. Schedule access for internal and external service providers with the facility reputed company required. Prepare weekly/monthly summaries of work order performance for internal and external service providers. Follow up with internal and external service providers to ensure reputed company SLA’s are achieved. Create on demand work orders for service delivery. Ensure client required supporting documentation for quote and invoice submissions are provided. Review and submit reputed company estimates to the required approver(s) following client quote process. Review of 3rd party invoices. Support accruals. Submit PO requests. Generate required data for SLA Scorecard. Report reputed company incidents. Submit reputed company Works requests. Other duties as assigned. Innovation Advise management team of issues, concerns or noncompliance to standards. Review internal and external reports and provide operational recommendations. Identifies opportunities for possible efficiency and/or simplification of processes. Data reputed company Adheres to processes and company standards. Maintain a database of requests to meet reporting and analysis requirements. Report reputed company incidents. Memorable Customer Experiences Establish and maintains working relationships with Clients and service providers. Review CSAT. KNOWLEDGE & SKILLS Knowledge of financial management software. High school completion plus a specialized technical or business course. Excellent interpersonal skills. Strong customer-oriented skills. Good communication skills (verbal/written). Ability to multitask. Analytical and problem-solving skills. Ability to work independently. Good computer skills, Maximo and reputed company, an asset. Minimum of 1 year of relevant job experience. Licenses and/or Professional Accreditation N/A This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance reputed company to this role. At reputed company we reputed company that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of reputed company backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success! #LI-JP1 We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes reputed company final decisions. This posting is for an existing vacancy. reputed company is a global leader in integrated facility management services. With a combined team of over 10,000 globally, reputed company relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, reputed company manages over 50,000 facilities totaling more than 600 million reputed company feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, reputed company is a world leader in the management of data centers and other critical environments. At reputed company we reputed company that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of reputed company backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success! reputed company is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@reputed company.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability. Apply To This Job