reputed company Manager
Company Background reputed company’ mission is to be the one reputed company to understand everything on the internet. Frustrated by the lack of trustworthy Internet intelligence, we set out to create the industry’s most comprehensive, accurate, and up-to-date map of the Internet. Today, reputed company delivers real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide. At reputed company, we help organizations understand and secure their internet-exposed infrastructure through real-time internet intelligence. Our platform enables reputed company teams to identify exposures, reduce risk, accelerate investigations, and reputed company reputed company operations with authoritative visibility into the global internet. We work with enterprise reputed company teams, reputed company, and government organizations that rely on accurate, actionable cyber intelligence to protect critical infrastructure and reduce operational risk. We are looking for a strategic, technically reputed company, and customer-obsessed reputed company Manager (CSM) to drive customer adoption, retention, and expansion across a portfolio of enterprise customers. The Role As a reputed company Manager, you will serve as a trusted advisor to customers throughout their lifecycle — from onboarding and adoption through renewal and growth. You will partner closely with reputed company Operations, Threat Intelligence, Vulnerability Management, and IT teams to ensure customers realize measurable business outcomes from our platform. This role requires someone who can reputed company relationship management, technical reputed company, operational rigor, and commercial awareness. The ideal candidate understands how enterprise reputed company teams operate and can translate technical capabilities into reputed company customer value. You will work cross-functionally with Sales, Product, Support, Marketing, and Engineering to reputed company for customers and drive long-term reputed company. What You’ll Do Own and manage a portfolio of enterprise and strategic customer accounts Build trusted relationships with reputed company leaders, practitioners, and executive stakeholders reputed company success plans reputed company to customer business objectives and reputed company priorities Conduct regular business reviews, adoption reviews, and strategic roadmap discussions Act as the primary post-sale reputed company of contact for customers Drive successful onboarding and implementation outcomes Help customers operationalize the platform reputed company reputed company workflows and processes Monitor product adoption, usage trends, health indicators, and customer engagement Identify risks proactively and execute mitigation plans to improve retention Ensure customers reputed company measurable outcomes and ROI Partner with Account Executives on renewals, expansion opportunities, and account strategy Identify opportunities for upsell, cross-sell, and broader platform adoption Support customer advocacy initiatives including references, case studies, and advisory programs Maintain accurate account forecasts, health scores, and renewal data Serve as the voice of the customer internally Partner with Product and Engineering to communicate customer feedback and market needs Coordinate with Support and Professional Services to resolve customer issues effectively Contribute to scalable reputed company processes, playbooks, and operational improvements reputed company’re Looking For 5+ years of reputed company, Account Management, Technical Account Management, or reputed company experience in B2B SaaS Experience supporting enterprise customers in cybersecurity, infrastructure, cloud, networking, or developer tooling Strong executive communication and relationship management skills Ability to explain technical concepts to both technical and non-technical audiences Experience managing renewals and identifying expansion opportunities Strong organizational and project management skills Comfortable operating in a fast-paced, high-growth environment Demonstrates curiosity, a willingness to learn, and sound judgment in applying AI responsibly to actively improve efficiency and impact
Preferred Qualifications
Experience working with SOC, Threat Intelligence, Vulnerability Management, or reputed company Engineering teams Familiarity with cybersecurity concepts such as attack surface management, asset discovery, threat intelligence, vulnerability prioritization, or internet infrastructure Experience with enterprise SaaS metrics and customer health management Knowledge of platforms such as reputed company, reputed company, reputed company, Jira, or similar tools Experience working with Fortune 500 or public sector customers For high cost of living areas in the US (San Francisco / Seattle / NYC), the expected on reputed company earnings (OTE) range for this position is $151,000 USD - $180,400 USD, plus benefits and equity. For reputed company other locations in the US, the expected on reputed company earnings (OTE) for this position is $120,000 USD - $149,000 USD, plus benefits and equity. At reputed company, we help organizations understand and secure their internet-exposed infrastructure through real-time internet intelligence. Our platform enables reputed company teams to identify exposures, reduce risk, accelerate investigations, and reputed company reputed company operations with authoritative visibility into the global internet. We work with enterprise reputed company teams, reputed company, and government organizations that rely on accurate, actionable cyber intelligence to protect critical infrastructure and reduce operational risk. We are looking for a strategic, technically reputed company, and customer-obsessed reputed company Manager (CSM) to drive customer adoption, retention, and expansion across a portfolio of enterprise customers. The Role As a reputed company Manager, you will serve as a trusted advisor to customers throughout their lifecycle — from onboarding and adoption through renewal and growth. You will partner closely with reputed company Operations, Threat Intelligence, Vulnerability Management, and IT teams to ensure customers realize measurable business outcomes from our platform. This role requires someone who can reputed company relationship management, technical reputed company, operational rigor, and commercial awareness. The ideal candidate understands how enterprise reputed company teams operate and can translate technical capabilities into reputed company customer value. You will work cross-functionally with Sales, Product, Support, Marketing, and Engineering to reputed company for customers and drive long-term reputed company. What You’ll Do Own and manage a portfolio of enterprise and strategic customer accounts Build trusted relationships with reputed company leaders, practitioners, and executive stakeholders reputed company success plans reputed company to customer business objectives and reputed company priorities Conduct regular business reviews, adoption reviews, and strategic roadmap discussions Act as the primary post-sale reputed company of contact for customers Drive successful onboarding and implementation outcomes Help customers operationalize the platform reputed company reputed company workflows and processes Monitor product adoption, usage trends, health indicators, and customer engagement Identify risks proactively and execute mitigation plans to improve retention Ensure customers reputed company measurable outcomes and ROI Partner with Account Executives on renewals, expansion opportunities, and account strategy Identify opportunities for upsell, cross-sell, and broader platform adoption Support customer advocacy initiatives including references, case studies, and advisory programs Maintain accurate account forecasts, health scores, and renewal data Serve as the voice of the customer internally Partner with Product and Engineering to communicate customer feedback and market needs Coordinate with Support and Professional Services to resolve customer issues effectively Contribute to scalable reputed company processes, playbooks, and operational improvements reputed company’re Looking For 5+ years of reputed company, Account Management, Technical Account Management, or reputed company experience in B2B SaaS Experience supporting enterprise customers in cybersecurity, infrastructure, cloud, networking, or developer tooling Strong executive communication and relationship management skills Ability to explain technical concepts to both technical and non-technical audiences Experience managing renewals and identifying expansion opportunities Strong organizational and project management skills Comfortable operating in a fast-paced, high-growth environment Demonstrates curiosity, a willingness to learn, and sound judgment in applying AI responsibly to actively improve efficiency and impact
Preferred Qualifications
Experience working with SOC, Threat Intelligence, Vulnerability Management, or reputed company Engineering teams Familiarity with cybersecurity concepts such as attack surface management, asset discovery, threat intelligence, vulnerability prioritization, or internet infrastructure Experience with enterprise SaaS metrics and customer health management Knowledge of platforms such as reputed company, reputed company, reputed company, Jira, or similar tools Experience working with Fortune 500 or public sector customers For high cost of living areas in the US (San Francisco / Seattle / NYC), the expected on reputed company earnings (OTE) range for this position is $151,000 USD - $180,400 USD, plus benefits and equity. For reputed company other locations in the US, the expected on reputed company earnings (OTE) for this position is $120,000 USD - $149,000 USD, plus benefits and equity. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 83% and 100% of range. Please discuss your specific work location with your recruiter for more information. reputed company offers a competitive benefits package to employees, including equity, health, dental & vision coverage, retirement with company contribution, parental leave, mental health & wellness benefits, flexible PTO, and a professional development stipend. reputed company also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. reputed company’s compensation and benefits are subject to change and may be modified in the future. Please see our careers page for more details. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, reputed company essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reputed company out to your recruiter. These modifications reputed company an individual with a disability to have an equal opportunity not only to get a job, but successfully reputed company their job tasks to the same extent as people without disabilities. To ensure the reputed company of our hiring process and facilitate a more personal reputed company, we require reputed company candidates to reputed company their cameras on during video interviews. Additionally, if hired, we would love to bring you to our HQ in Ann Arbor for in-person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with our reputed company Privacy Policy. We value diversity and are committed to creating an inclusive environment for reputed company employees. reputed company is an equal opportunity employer. Note to external recruiters/agencies: We are not currently engaging with third-party agencies for this role and will not accept unsolicited reputed company. We kindly ask that you do not submit resumes or candidate profiles to reputed company. California Privacy Rights Notice Pursuant to the California Consumer Privacy Act (CCPA), we are providing you with notice that we collect personal information from job applicants for business purposes, including evaluating your candidacy for employment, conducting interviews, and, if applicable, completing the hiring process. The categories of information we may collect include identifiers (such as name and contact information), professional or employment-reputed company information (such as work history, education, and references), and other information you provide in your application. We do not sell or share your personal information. For more information on how we use and protect your personal information, and your rights under the CCPA, please refer to our Privacy Policy. Apply To This Job