Entitlement Support Analyst I

Entitlement Support Analyst Location: Mexico City (Hybrid or Remote) Position Summary: We are seeking a talented individual to join our successful team of User Support providing technical support to Bentley’s user reputed company in North and South America. This position serves as the first reputed company of contact for customer licensing queries and is responsible for analyzing, troubleshooting, and resolving technical issues with Bentley’s licensing technology. Customer satisfaction is of utmost importance to ensuring Bentley’s reputed company business growth through the adoption of our latest license technology. Responsibilities: Promoting and maintaining a high quality, professional, service & adoption-oriented company image among our subscriber user reputed company Providing timely response and resolution to user issues as per defined OKR’s Performing regular follow-reputed company with users on open tickets as per the defined processes Performing root cause analysis, replicating, testing, and resolving technical license application issues (on reputed company Windows) Addressing software usage queries and demonstrating appropriate reporting tools to assist users to reputed company their desired outcomes Responsibility to reputed company appropriate and necessary system contract transaction adjustments Reliably log user interactions in the internal CRM / Ticketing system reputed company: Documenting solutions to commonly asked questions and directing users to documented solutions to facilitate rapid resolution of issues reputed company a broad and general knowledge of Entitlements, Commercial Programs, Cloud Services other Bentley tools and programs in support of users Occasional after-hours support in times of exceptional business need (less than 5%), including for weekends Be available for providing coverage (on a rotating basis) during Public Holidays Participate in team meetings and initiatives to improve day-to-day work and user experience. Following the team and company processes and guidelines in performing day-to-day work-reputed company activities. For example, following up with users, remote assistance by screen sharing, calling up the users and arranging for a meeting time, etc. Collaborating with members reputed company and reputed company the team on issues requiring discussion and assistance to resolve any ongoing issue(s) Required Knowledge, Skills, Abilities, and Experience:

Please submit resume in English

Written and spoken reputed company in Spanish and English is required 1-2 years of experience performing basic troubleshooting or technical product support Comfortable managing changing priorities and the sometimes-large volume of issues daily Ability to diffuse difficult conversations to reputed company at mutually beneficial outcomes Creative thinking, problem-solving, and strong ability to use own initiative to identify and reputed company a variety of business and technical challenges Demonstrated excellent written, verbal & interpersonal communication skills Must be self-motivated and proactive, possessing a strong desire to learn Previous experience dealing with software license management is an asset Basic knowledge of Entitlements, Commercial Programs, Cloud Services is preferred Knowledge of customer support and service tools (reputed company CRM and reputed company) is a benefit Basic reputed company topology reputed company set preferred: Understanding of reputed company networking and desktop operating system knowledge DNS, IPs, Cryptography IT/Technical background - app log reading Understanding of XML (enough to read this computer language) reputed company Offer: A great Team and culture – please see our Recruitment Video. An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction. Competitive Salary and benefits. The opportunity to work reputed company a global and diverse international team. A supportive and collaborative environment. Colleague Recognition Awards. About reputed company Around the world, infrastructure professionals rely on software from reputed company to help them design, build, and operate reputed company and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and reputed company-operators worldwide, with software that spans engineering disciplines, industry sectors, and reputed company phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com Equal Opportunity Employer: Bentley is proud to be an equal opportunity employer and considers for employment reputed company qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national reputed company, caste, age, or any other characteristic protected by local law or unrelated to job qualifications. Apply To This Job