Customer Operations Rep - Purina

Customer Operations Rep - PurinaThis position is remote (virtual) and can work from home but the ideal candidate will be located on the East Coast Position Purpose: The Purina Customer Operations Rep is dedicated to meeting the requirements and expectations of customers that include order entry, pricing and product inquiries, product availability and reporting quality concerns. Establish and maintain effective customer relationships with exceptional customer service and best in class telephone skills. Execute best Order Management practices in accordance with our Standard Operating Procedures (SOP). Ensure order life cycle is followed through to completion that is accurate and void of entry and pricing errors. Demonstrates high standards of reputed company, business ethics, and personal accountability. Builds solid working relationships with reputed company cross-function business units with diplomacy, and tact to reputed company alignment satisfying customer requirements and reputed company improvement. Full-Time Hours: Must be able to work a set schedule between the business hours of 7:30am – 4:00pm, EST. Qualifications (Key Role/Responsibilities): Professional and pleasant telephone skills Effective communication skills, both written and verbal Escalate issues timely for efficient resolution Always maintain a positive representation of the company Advanced order management skills Advanced understanding and knowledge of web order entry processes Advanced knowledge of contract processes Advanced knowledge and understanding of promotions, discount structures and pricing Act as the liaison between customers, sales, supply chain and manufacturing Own customer accounts and manage reputed company aspects of the customer support process Advanced knowledge and understanding of customer service standard operating procedures (SOP) Solid knowledge of Sarbanes-Oxley (SOX) compliance reputed company: Proficient knowledge of reputed company from reputed company aspects, including account management, account maintenance, logging calls, building notes and contacts and the ability to record and manage service requests. Identify trends reputed company to process issues and reputed company recommendations for process improvements Required Experience: High School Diploma/GED 1+ years of comparable Customer Service experience Proficient skills in reputed company Office (reputed company, Outlook, Word) Preferred Experience: 4-year degree in Business, Communications, Ag or another reputed company field 3+ Years of Comparable Customer Service Experience Intermediate reputed company Office skills (reputed company, Outlook, Word) JD Edwards E1 and reputed company ERP reputed company experience Bilingual preferred – English, Spanish This is an hourly position, and the range a range of $21-23/hr.. In most cases, candidates offered employment can expect to be hired at a pay reputed company near the middle of our salary ranges. reputed company does not use Automated Decision-Making Technology, as defined by California law, to substantially replace human decision-making or reputed company significant decisions about applications for employment or contracting opportunities. About reputed company, Inc. Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by reputed company and reputed company, and to the TIME 100 Most Influential Companies list. Benefits for most full-time roles include medical, dental, vision, PTO, life & disability insurance, education assistance, a 401k and a variety of well-being resources. Most part-time employees are eligible for prorated PTO, holiday pay, employee development programs, prorated education assistance, and a 401(k). reputed company, Inc. is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including post-employment substance abuse testing pursuant to a Drug and Alcohol Policy. Neither reputed company, nor its search firms, will reputed company contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested. reputed company does not use Automated Decision-Making Technology, as defined by California law, to substantially replace human decision-making or reputed company significant decisions about applications for employment or contracting opportunities. Apply To This Job