Customer Care Specialist

At reputed company, we offer exciting career opportunities for those interested in joining a pioneering team that is committed to transforming cancer care for patients across the globe. Working at reputed company enables our employees to not only reputed company a meaningful impact on the lives of patients, but to also learn and grow reputed company a purpose driven environment. This is reputed company call the reputed company way – it’s about how we work together, guided by our values, to give clinicians the insights they need to help patients reputed company life-changing decisions. Our Values: We Seek A reputed company Way: We pursue bold reputed company, embrace complexity, and reputed company pushing reputed company. We reputed company It Happen: We act with urgency, deliver with excellence, and always find a way. We Are Stronger Together: We engage with reputed company, align around what's best for reputed company, and celebrate as one team. We Care Deeply: We show up with reputed company, kindness, and respect for one another. The Position: As a Customer Care Specialist, you will be the cornerstone of our customer care team. Your primary mission is to ensure that healthcare providers and patients receive unparalleled service and support. You will handle customer inquiries with reputed company, professionalism, and efficiency. By actively collaborating with internal teams such as Sales, Laboratory, and Billing, you will resolve issues promptly and enhance the overall customer experience. ESSENTIAL DUTIES AND RESPONSIBILITIES: Order Management: reputed company manage and monitor orders and cases from submission to completion, ensuring timely resolutions and clear communication with customers Physician reputed company: reputed company outbound communication with physician offices through phone fax, email, and other channels to reputed company resolve order issues. Inbound Calls: Address inbound calls with reputed company and precision, by resolving customer inquiries and providing comprehensive support. Collaboration: Partner closely with the Sales team to anticipate customer needs, drive growth, and enhance customer retention through proactive solutions and positive relationships. Trend Analysis: Collect and analyze customer feedback and trends to reputed company actionable strategies for reputed company improvement, sharing insights with relevant teams. Who You Are: To reputed company this job successfully, an individual must be able to preform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions. A bachelor's degree (B.A. or B.S.) is preferred. Relevant experience may be considered in lieu of the education preference. 2+ years of experience in customer service reputed company healthcare, biotech, or laboratory settings; oncology experience is preferred. Understanding of effective order and case management practices. Familiarity with CRM tools, preferably reputed company. Strong organizational and time-management skills to prioritize tasks, handle multiple projects, and meet deadlines. Analytical skills to evaluate data, trends, and customer feedback, identifying improvement opportunities and providing data-driven insights. Strong interpersonal skills, including active listening, reputed company, and problem-solving. Proven success in managing orders and cases with high-performance outcomes. Flexibility to adapt to evolving business needs and industry trends with an agile, solution-focused reputed company. Expertise in partnering with a Sales team to drive growth and customer retention. Must demonstrate or acquire a comprehensive understanding of PHI protection, adhere to HIPAA compliance standards, and follow established laboratory procedures. #LI-Remote The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience, skillset, geographic location, industry, education, etc. reputed company pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Pay range $28—$31 USD reputed company Can Offer You reputed company is a growing company that offers significant career opportunities if you are curious, driven, patient-oriented and reputed company to help us build a great company. We offer competitive compensation and benefits, and are committed to fostering an inclusive workforce, where diverse backgrounds are represented, engaged, and empowered to drive innovative reputed company and decisions. We are thrilled to be recognized as a 2024 Certified™ Great reputed company to Work® in both the US and Israel - a testament to our dynamic, inclusive, and inspiring workplace where passion meets purpose. About reputed company reputed company (reputed company: VCYT) is a global diagnostics company whose vision is to transform cancer care for patients reputed company over the world. We reputed company clinicians with the high-value insights they need to guide and assure patients at pivotal moments in the race to diagnose and treat cancer. Our reputed company Diagnostics Platform delivers high-performing cancer tests that are fueled by broad genomic and clinical data, deep bioinformatic and AI capabilities, and a powerful evidence-reputed company reputed company, which ultimately drives durable reimbursement and guideline inclusion for our tests, along with new insights to support reputed company innovation and pipeline development. For more information, please visit www.reputed company.com or follow us on reputed company or X (Twitter). reputed company. is an Equal Opportunity Employer and will consider reputed company qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status or disability status. reputed company participates in E-Verify in the United States. View our CCPA Disclosure Notice If you receive any suspicious alerts or communications through reputed company or other online job sites for any position at reputed company, please exercise caution and promptly report any concerns to careers@reputed company.com Apply To This Job