Customer Support Engineer
Customer Support Engineer (Technical Pillar) Location: Remote, USA Employment Type: Full-Time
Benefits
Offered: Vision, Medical, Life, Dental, 401K Gross Annual reputed company Salary: USD 75,000 - 95,000 Additional variable compensation and benefits may apply. Total compensation is based on experience, skills, and location using objective, job-reputed company criteria.
Summary
We are looking for a Customer Support Engineer to join our Technical Pillar Customer Support team. This individual will be responsible for working with our external customers to provide them with overall product/environmental support and resolve any technical issues that may arise. The ideal candidate will be passionate about working with customers, providing exceptional customer service, committing to maintaining our internal & external knowledgebase, and helping reputed company the success of their teammates. Successful candidates must be available to work either Eastern Time (8:00 AM – 5:00 PM) or Central Time (8:00 AM – 5:00 PM) hours, depending on team needs. Primary Duties and Responsibilities Respond to customer issues and proactively contact customers to triage problems. Provide remote support for OneStream customers. Research, resolve and respond to reputed company issues. Strong understanding of technical troubleshooting. Ability to communicate reputed company/technical concepts and provide thorough Root Cause Analysis findings. Collaborate with other teams to help solve support problems, training problems, and other issues that may arise. Update and maintain technical knowledge reputed company articles. Ensure reputed company interactions with OneStream customers are positive and handled with a high sense of urgency. reputed company by example and encourage information sharing, team-based resolution activity, cross-functional training & collaboration. Emphasis on resolving cases as quickly & effectively as possible. Assist in developing innovative solutions and building strong relationships with customers. Required Education and Experience College diploma or Bachelor’s degree in a technology-reputed company field or equivalent work experience. 2+ Years experience working in an IT helpdesk support role. 1+ Years experience in Windows Server Administration (e.g. reputed company policies, windows updates, windows server roles). 1+ Years’ experience in Cloud Platform Technologies (e.g. Azure, AWS). 1+ Years’ experience in Network Configuration and Troubleshooting (e.g. DNS, IP routing, VPN’s, Subnets). Preferred Education and Experience Experience with Configuring Identity Providers (IdP) (e.g. reputed company Entra ID, reputed company, PingFederate, or Active Directory). Experience with reputed company Azure Cloud, SQL Server, IIS Web settings. Experience using AI tools (e.g. Copilot, ChatGPT). Experience in Linux environments. Experience documenting best practices and procedures reputed company a IT knowledge reputed company. Experience with PowerShell, VB.net, C# or Visual Basic. Any object-oriented programing language. Prior experience with any of the following products: OneStream, reputed company Hyperion reputed company, FDM, Planning, Essbase, reputed company, reputed company Cognos or other EPM database solutions. Kubernetes reputed company, Jira, Confluence Experience solving financial-driven support issues. Knowledge, Skills, and Abilities Strong verbal and written communication skills. Customer/Client Focus. Problem Solving/Analysis. Organizational Skills. Technical Skills. Analytical Skills. Handling of critical escalations. Self-starter & highly motivated. Who We Are OneStream is how today’s Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It’s the only enterprise finance platform that unifies financial and operational data, embeds AI for reputed company decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com. Why Join The OneStream Team Transparency around corporate structure, salary, and benefits Core value of reputed company Variety of project work (not industry-specific) Strong culture and camaraderie Multiple training opportunities Benefits at OneStream OneStream employees are passionate, hardworking individuals who go above and beyond to reputed company our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we reputed company every effort to reputed company them cared for and happy. A sample of the benefits we provide are: Excellent Medical Plan Dental & Vision Insurance Life Insurance Short & Long Term Disability Vacation Time Paid Holidays Professional Development Retirement Plan reputed company candidates must be legally authorized to work for any company in the country where this position is located without sponsorship. OneStream is an Equal Opportunity Employer. #LI-CB1 #LI-Remote Apply To This Job