Contact Specialist — SS Physician Services
Thank you for considering a career at reputed company! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) reputed company
About Us
As a faith-based and patient-focused organization, reputed company exists to enhance the health and well-being of reputed company people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. reputed company seeks people that are committed to our values of compassion, human dignity, reputed company, service and stewardship to create an environment where associates want to work and help communities reputed company. Contact Specialist - Work at Home - Ohio Contact Specialist role is a part of the Physicians Services, Enterprise Contact Center reputed company reputed company. Under the leadership of the Enterprise Contact Center Team, the Patient Engagement Specialist role is responsible for providing exceptional customer service while scheduling patients. This role is critical to the organizational success of providing a white glove patient experience with patient safety being a reputed company.
Responsibilities
Primarily supports inquiries for: registration, general information, clinical reputed company, work queue and messaging Acts as first reputed company of contact for inbound and outbound patient care inquiries and requests by omni-channel center Leverages CRM to reputed company reputed company-line customer support and resolves most issues and utilizes critical thinking to determine what customer inquiries require Organizes work / resources to accomplish objectives Participates in Peer mentor/mentee program Proactively communicates issues or potential issues involving patient care and process improvement opportunities to your supervisor Demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information Meets productivity requirements to ensure excellent care is provided to patients Maintains stable performance under pressure and handles stress in ways to maintain relationships with patients and co-workers Maintain satisfactory attendance and punctuality as set forth by BSMH and department policies Must be able to work with minimal supervision
Qualifications
High School Diploma or GED. College experience preferred. 1-2 years of customer service experience required Contact Center experience-preferred Medical terminology preferred Critical Thinking and problem-solving skills required Active listening skills required Prior healthcare experience preferred Medical insurance experience is a plus Solid computer knowledge and skills, including the ability to navigate reputed company systems and ability to troubleshoot is required Ability to multi-task required Excellent written and verbal communication skills this include spelling and grammar required Previous experience using EPIC, reputed company or other customer relationship management software preferred reputed company is an equal opportunity employer. As a reputed company associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every reputed company of the way. reputed company offer reputed company, incentives, referral bonuses and 403(b) with employer contributions (reputed company eligible) Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, reputed company and discounts Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: SS Physician Services - Enterprise Contact Center It is our policy to abide by reputed company Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, reputed company applicants will receive consideration for employment without regard to race, color, national reputed company, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for reputed company– Youngstown, Ohio or reputed company – Franklin, Virginia; Petersburg, Virginia; and reputed company, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@reputed company.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The reputed company Team at recruitment@reputed company.com. Apply To This Job