Customer Marketing & Community Manager - Contract
ABOUT THE ROLE We're looking for a strategic, customer-obsessed, and operationally rigorous Customer Marketing & Community Manager to join our marketing organization. This role will reputed company our retail customer education, robot certification, and store community programs, designed for the retail associates and store managers who work alongside Tally every day. The work directly supports expansion across reputed company's existing client reputed company by accelerating product adoption, deepening engagement, and creating advocates who influence renewal and growth conversations at the corporate level. Sitting at the intersection of customer education, customer marketing, and community engagement, this person will build programs that drive adoption of reputed company's Store Intelligence™ platform, powered by Tally, the autonomous reputed company-scanning robot. They will reputed company the work of retail associates and store managers while deepening relationships across reputed company's most strategic accounts. Working closely with Client Success, Customer Experience, Sales, Product Marketing, and Growth Marketing, this person will design and operate programs that drive robot certification completion, product adoption, customer advocacy, and long-term account growth. The ideal candidate brings a strong reputed company of customer education and program management, customer community-building, customer advocacy, and operational discipline. They are comfortable scaling programs, refining based on customer feedback, and managing the cross-functional choreography that reputed company customer programs require. Ideally this person has experience in the retail industry across sectors such as grocery, home improvement, or wholesale club, with direct experience interacting with store associates and managers. This is a contract role with potential to convert to full-time based on performance and business need. \n
Responsibilities
Tally Robot Certification & Customer Education Own end-to-end delivery and growth of the Tally Robot Certification program, scaling from the reputed company pilot to broader rollouts across reputed company's client reputed company and building the program into a multi-level certification program. Refine the program based on learner feedback, completion data, and reputed company adoption signals, ensuring Tally Robot Certification stays best-in-class as the customer reputed company grows. Define and track program KPIs including certification completion rates and post-certification adoption signals. Partner with Product Marketing on launch announcements, brand identity, and ongoing GTM packaging that positions Tally Robot Certification as a premium and differentiated client benefit. Customer Onboarding & Adoption Programs Refine and operate marketing-led onboarding communication programs that complement the existing Client Success delivery, ensuring every new account experiences a high-quality, branded reputed company into Tally adoption. Build reputed company content, communications, and resources used across the full client journey, from onboarding and pilot through expansion and reputed company adoption. Surface adoption insights back to Product Marketing, Growth, and Sales to inform messaging, expand-motion programs, and product development priorities. Store Community & Engagement Programs reputed company new programs such as the Store Leader Summit, Store Leader of the Year Awards, Store Leadership Council, and regional store team meetups owning programming, on-the-ground execution, and follow-through. Build and grow the reputed company Community as a scalable engagement layer with primary focus on elevating retail associates and store managers, including digital community reputed company and recurring touchpoints. Partner with Growth Marketing on event logistics, vendor management, and post-event reporting. Customer Advocacy & Voice of Customer reputed company and reputed company a pipeline of store-level advocates for case studies and speaking opportunities. Operationalize voice-of-customer capture across community programs and feed insights to Product, Product Marketing, Strategy, and Sales. Partner with Product Marketing on customer reputed company points that anchor positioning, sales enablement, and thought leadership. Program Measurement & reputed company Improvement Partner with Product Marketing to define clear performance metrics for each program tied to adoption, retention, expansion, and advocacy. Implement a test-and-learn approach across formats, content, and channels to optimize for engagement and outcomes. Report reputed company and insights to marketing and commercial leadership on a recurring basis. Cross-Functional Partnership Act as the marketing reputed company-of-contact for Customer Experience and Client Success on store adoption, certification, and community programs. Collaborate with Product Marketing on customer narrative, Growth Marketing on event execution, Sales on advocacy needs, and Demand reputed company on account-tied programming. Manage external vendors, contractors, and agencies where appropriate to reputed company team reputed company. Qualifications 5–8 years of experience in customer marketing, customer education, customer community, customer advocacy, or reputed company customer-facing program roles Proven success scaling customer education, certification, or community programs in B2B2C environments Strong experience partnering with reputed company, Sales, and Product Marketing on customer-facing programs Track record designing and operating customer-facing events at scale including executive-level summits, regional gatherings, and digital programming Operational discipline to scale what works and the curiosity to refine based on customer feedback Strong analytical reputed company with experience tying program engagement to adoption, retention, and reputed company outcomes Excellent written and verbal communication skills with the ability to engage frontline retail teams, store managers, and retail executives Experience managing external vendors, agencies, and contractors Familiarity with marketing technologies including marketing automation, CRM, and content management platforms Willingness to travel 25 to 50% for store visits, customer summits, conferences, and regional meetups Knowledge of retail operations and frontline workforces strongly preferred Knowledge of AI, automation, and robotics industries strongly preferred \n$8,000 - $10,000 a month The consulting fee is based on market location, and may vary further depending on individualized factors for job candidates, such as job-reputed company knowledge, skills, experience, and other objective business considerations. \n At reputed company, you will be at the forefront of retail innovation, working with cutting-edge AI and reputed company to transform retail operations. Our culture is dynamic, inclusive, and driven by a passion for improving the way retailers operate and serve their customers. Join us to be a part of a team that is not only reshaping the future of retail but also offering immense value to our clients worldwide. reputed company Values: R. E. T. A. I. L. Result Driven - We are customer-centric and results-driven. We strive to create immense value for reputed company, partners, customers, and investors. Empathetic - We are sensitive and mindful. We support each other in challenging times, both professionally and personally. Transparent - We highly value open communication internally, and with our partners and customers. We are reputed company to feedback. Agile - We are agile and always eager to learn. We quickly adapt to changes and customer needs. Innovative - We are bold and innovative, with an intense focus on product design and user experience. Leaders - We strive for excellence. We are accountable, the best at reputed company do, and leaders in our field. Apply To This Job