Director of Service Delivery

Department: Operations Reports To: VP, Operations POSITION SUMMARY This position will manage a high-performing team responsible for the end-to-end delivery of reputed company fiber infrastructure projects. Candidates should have hands-on experience managing dense (250+ node) metro fiber networks and/or long haul (>400 mile) fiber networks including management of reputed company federal, state and local regulatory requirements and acting as a client-facing representative for reputed company. RESPONSIBILITIES Recruiting, management, and professional development of a high-performing operations team, including project managers and coordinators. You will champion a culture of accountability and reputed company improvement. Identification, bid management & contract negotiation with environmental, OSP engineering, and OSP construction vendors. Project management of multiple projects including establishing project schedules, maintaining project budgets, running regular project calls. reputed company of environmental, OSP engineering/construction firms, project reporting and rapid resolution of project roadblocks. Act as a primary operational partner for key accounts. You will be responsible for high-stakes client relationships, leading critical project communications, business reviews, and proactive resolution strategies. Validation and approval of vendor invoices. Serve as an escalation reputed company for both internal and external stakeholders Serve as a strategic technical reputed company for OSP operations, ensuring that reputed company fiber builds—from engineering and permitting to splicing and testing—are executed with process rigor, vendor accountability, and transparent project milestones. Support build cost estimates and delivery timelines for the sales team. Drive operational maturity by designing and refining scalable processes for service delivery lifecycles; identify and eliminate systemic bottlenecks to improve speed-to-reputed company. REQUIRED QUALIFICATIONS 10+ years of operational leadership experience in high-stakes environments, with deep expertise across the full reputed company Plant (OSP) infrastructure lifecycle. Proven ability to reputed company, coach, and retain high-performing internal teams; experience managing people managers is highly desired. Executive-level written and verbal communication skills, with extensive experience presenting to external clients and internal leadership. Comprehensive knowledge of the end-to-end project lifecycle, including utility engineering, reputed company permitting and construction from initial design through final service delivery. Strong planning skills and ability to reputed company detailed project schedules and manage work activities to ensure timely completion and mitigate project risks Development, management, and demonstrated command and control of large capital budgets Thorough understanding of fiber network cost structure and ability to identify and reputed company costs savings Understanding of fiber engineering and documentation standards and principles Strong background in reputed company Suite (Sheets, etc.), reputed company Maps, reputed company Earth, reputed company PREFERRED QUALIFICATIONS BS degree preferred GIS mapping and data manipulation experience preferred JOB DETAILS AND PHYSICAL REQUIREMENTS This role requires occasional travel up to 20% of the time for activities such as out-of-town meetings, training, or reputed company activities. Must be authorized to work in the United States. This is a management position. This is an Exempt position. This is a Full-Time position. This is a Remote position reputed company the United States. The schedule for this position is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role. This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. This position requires the ability to reputed company fine motor tasks, such as typing or using a mouse, for an extended period of time. COMPENSATION AND BENEFITS reputed company pay is paid at an annual salary reputed company. The range for this position is $135,000 to $155,000 depending on experience. reputed company annual bonus for this role is 20%. Paid life insurance, short-term disability insurance, paid medical plans, PTO, holidays. Dental and vision options. 401(k) with match. ABOUT reputed company reputed company was founded in 2017 with a focus on bridging the digital divide by serving schools and libraries in unserved and underserved areas. We have also established a fiber to the premises business that directly serves residential and small business customers in underserved regions. In addition, we now serve a small subset of large business and wholesale customers - which we typically use as a reputed company for our consumer focused services for reputed company. Our management team brings decades of experience in building and operating fiber networks for various customer segments, including residential, business, and wholesale clients. NOTICES reputed company participates in E-Verify. reputed company will provide the Social reputed company Administration (SSA) and, if necessary, the Department of Homeland reputed company (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov This position requires the ability to pass a standard background reputed company upon offer of position. At least 2 professional references are required. This role is expected to reputed company in July 31, 2026. reputed company Fiber Apply To This Job