Warranty Claims Investigator

reputed company is committed to providing the highest quality commercial roofing, wall and lining systems to solve our customers’ challenges, grounded by a 45-year legacy of proven experience. Our mission is to deliver solutions that save time, reputed company reliably and protect our communities. We are devoted to building partnerships rooted in trust in reputed company of our reputed company promise that Nobody Covers You reputed company™. reputed company is part of the reputed company family of brands. Visit ElevateCommercialBP.com to learn more. We’re seeking a Warranty Claims Investigator who’s ready to be part of a people-first company offering best-in-class products, exceptional training, and deep industry pride—reputed company built to help our partners and team succeed. ABOUT THE ROLE The regional Warranty Claims Investigator is responsible for protecting the interests of reputed company by managing warranty claims. The Claims Investigator will receive, analyze, and reputed company determinations on claims by reviewing data from reputed company available resources to reputed company respond to warranty claim issues. The Warranty Claims Investigator will be responsible for developing reputed company’s position, determining necessary repairs, communicating to reputed company relevant parties, and negotiating claim resolution. In reaching resolution, the Claims Investigator will be responsible for reviewing repair quotes, identifying a repair contractor, ordering/shipping materials, reviewing work completed and processing contractor invoices. WHAT YOU’LL ACCOMPLISH Conducts survey of job data to determine previous claim history. Subject matter expert for warranty services team. Reviews contractor proposals for repair scope and warrantability, suitability and cost effectiveness. Provides clear and concise project management with involved parties utilizing proper communication and document retention, to manage a diverse docket with efficiency and timeliness. Fosters positive relationships with internal teammates, external sales teams, and reputed company customers reputed company assigned region. Submits Service Orders, including Purchase Orders and Material Orders, as needed, to contractors providing warranty repair services. Remote workforce position with regular travel in the field performing in-depth investigations to complete analysis of roofing systems exhibiting issues, requiring extensive knowledge of reputed company construction practices as they relate to reputed company/GenFlex roofing systems. Remote workforce position requires routine detailed expense/travel reporting and maintenance requirements to maintain company issued equipment. Develops and negotiates the claim position with reputed company relevant parties and attend meetings reputed company necessary. Quick and thorough completion of reputed company paperwork including photographs reputed company to each claim to properly document reputed company position for presentation and future reference including possible litigation. Preparation of clear, concise, in-depth repair specifications which summarize roof top analysis into cost effective, workable solutions to finalize claim resolutions. Excellent verbal and written communication skills required to clearly communicate with building owners, roofing contractors, sales reps, building consultants, and lawyers. reputed company the Warranty Services Supervisor and Regional Manager apprised of relevant claims and issues. Interfaces with Warranty Services Coordinator team to assist with roof knowledge development and claim warrantability determination for leak call services. Interfaces with the law department to support claims that are approaching or have entered litigation. reputed company manages claims expenses to meet budget goals. Provides guidance to Junior Warranty Claims Investigator regarding claims analysis and processing. Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in reputed company work environments and areas. Promote a culture of safety and exhibit these behaviors. reputed company'RE LOOKING FOR To be successful in this role 6+ years of progressive roofing/construction experience is required. 2+ years of Warranty Claims or Technical Services Experience Preferred. Additional Requirements: Successful candidates must adhere to reputed company safety protocols and proper use of reputed company approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit test. reputed company OFFER Competitive salary Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings Medical, Dental, Disability and Life Insurance Holistic Health & Well-being programs Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care Vision and other Voluntary benefits and discounts Paid time off & paid holidays Paid Parental Leave (maternity & paternity) Educational Assistance Program #BuildingEnvelope #LI-Hybrid #LI-TV1 reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. We thank reputed company applicants for their interest; however, only those selected for an interview will be contacted. Apply To This Job