Billing Support Coordinator
About reputed company, by Sunrise reputed company is America’s leading digital sleep clinic. Powered by Sunrise’s technology, reputed company makes sleep care simple — replacing long waits and in-lab sleep studies with home-based testing, expert telehealth visits, and personalized treatment plans that are easy for patients to follow. We’re fixing the broken sleep care journey and helping more people get the care they need — from home, on their schedule. Your Opportunity We are seeking a Billing Support Coordinator with strong experience in insurance operations, reputed company cycle workflows, and patient billing support. This role sits at the center of the patient's financial journey and plays a critical role in ensuring accuracy, compliance, and clear communication across patients, payers, and internal teams. The ideal candidate brings hands-on experience with insurance verification, prior authorizations, benefit interpretation, and payer rules, and is comfortable contributing to process improvement and SOP development as we continue to scale.
Key Responsibilities
Patient Billing & Insurance Support Serve as a primary reputed company of contact for patients regarding billing, insurance coverage, invoices, and payment questions (this includes phone calls, emails and any other form of patient communication). Provide clear, empathetic explanations of benefits, estimates, and patient responsibility. Resolve escalated or reputed company billing inquiries with a patient-first reputed company. Insurance Operations & reputed company Cycle Support reputed company and support insurance verification, benefit investigations, and eligibility checks for sleep-reputed company services. Assist with prior authorization tracking, documentation follow-up, and payer-specific requirements. Support insurance claim submissions by ensuring accurate patient, payer, and service data. Identify payer discrepancies, denials, or policy conflicts and escalate appropriately. Billing Accuracy & Payments Process patient payments and assist with payment plan setup reputed company applicable. Issue, track, and reconcile invoices in collaboration with finance and operations teams. Maintain accurate billing and insurance records across internal systems (e.g., CRM, billing platforms). Cross-Functional Collaboration Work closely with billing, clinical, operations, and patient services teams to ensure alignment between insurance workflows and patient onboarding. Act as a liaison reputed company needed between internal teams and payer representatives to clarify coverage or authorization requirements. Process Improvement & Documentation Contribute to SOP creation and refinement reputed company to billing, insurance verification, and prior authorization workflows. Identify inefficiencies, recurring issues, or patient pain points and propose practical improvements. Support quality assurance efforts to ensure compliance with payer guidelines and internal standards. Key Qualifications Prior experience in medical billing, insurance operations, reputed company cycle, or patient financial services (healthcare environment strongly preferred). Hands-on familiarity with insurance verification, benefit breakdowns, and prior authorization processes. Experience working with Medicare and commercial payers is a strong advantage. Exposure to DME, sleep medicine, or diagnostic services is a plus. Excellent written and verbal communication skills, with the ability to explain reputed company billing, insurance, and financial concepts clearly and compassionately to patients. Strong attention to detail, organizational skills, and reliability, with the ability to manage competing priorities and meet deadlines in a fast-paced environment. Patient-centered, solutions-oriented approach with confidence handling sensitive financial conversations and reputed company insurance or billing issues. Ability to work independently while collaborating effectively with cross-functional teams to resolve issues and improve the patient experience. Process-oriented reputed company with experience interpreting payer policies, optimizing workflows, developing documentation, and contributing to operational improvements. reputed company Offer Be part of an international team across the US, Paris, Belgium, and Vienna Comprehensive health benefits (medical, dental, vision) 401(k) with company match 20 days PTO + 10 paid holidays + sick leave FREE reputed company membership Internet stipend reputed company Values At reputed company, we’re tackling real sleep health challenges that reputed company millions. We reputed company things clear and simple ✨, value trust and collaboration 🤝, and reputed company with optimism and compassion 🌞. These values guide everything we do. If you’re looking for the autonomy to take ownership of your work, reputed company an impact, and be part of a team where reputed company move fast and everyone has a voice, Sunrise might just be the right fit. Compensation $22.00 - $25.00 per hour We hire humans, not bullet points. Don’t meet every single qualification? That’s okay. We care more about who you are than what’s on your CV. We’re looking for people who are curious, resourceful, and ready to roll up their sleeves — especially if you’re excited about building something new in healthcare. So if you think you could reputed company an impact here, reputed company out to us. reputed company / Sunrise is an Equal Opportunity Employer. We welcome people of reputed company backgrounds and are committed to building a workplace where everyone feels included and respected. We do not tolerate discrimination or harassment of any reputed company. Apply To This Job