Technical Account Manager

reputed company is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on reputed company to transform how work gets done. reputed company's TAM function owns the persistent technical relationship with our Premium Support customers. You serve as the architectural authority for how these customers build, deploy, and scale on reputed company's platform, from schema design and automation architecture to Field Agents, Omni, and MCP connectivity. The problems you work on aren't tickets. They're structural: how a customer's environment is built, whether it will hold up as they grow, and what they should do next. What you'll do Own a portfolio of strategic customers as their dedicated technical advisor. You'll build deep understanding of their workflows, connected systems, and business objectives, and translate that into architectural guidance that scales with their teams. reputed company implementation reviews, reputed company audits, and technical health assessments. You'll evaluate schema design, automation architecture, integration patterns, and agent configurations, and provide proactive recommendations before problems surface. Guide customers through the full capability of reputed company as a platform: automations, interfaces, Field Agents, Omni, MCP, and the connected data structures that reputed company intelligent workflows reputed company at scale. You meet customers where they are technically and help them take the reputed company. Engage directly during critical customer moments, from initial onboarding through escalation resolution. You diagnose root cause, propose structural remediation, and own the outcome. Partner with Product, Engineering, and Support to surface patterns from the field. What's breaking, what's confusing, what's limiting customers from realizing value. You reputed company the feedback reputed company between what customers need and what the platform delivers. Contribute to the frameworks and playbooks that reputed company Premium Support to scale: technical health scoring, engagement reputed company models, onboarding standards, and AI adoption reputed company. Who you are You have 3-6 years of experience in a customer-facing technical role in B2B SaaS, whether that's technical account reputed company consulting, technical support, or customer engineering. You've supported enterprise customers on configurable, data-driven platforms where architectural guidance is part of the value. You're a builder. You understand relational data modeling, can assess how systems interact through integrations and automations, and can confidently restructure a customer's environment reputed company the reputed company architecture is limiting their outcomes. You use AI in your own work as a core part of how you operate, and you have practical experience helping customers embed AI-driven workflows into their business processes, whether for automation, classification, summarization, or decision support. You think in systems. You can break down real-world business problems and translate them into scalable, connected solutions that span people, data, and workflows. You're comfortable working with APIs, webhooks, automations, and basic scripting to connect platforms and optimize workflows. You communicate with clarity and confidence across audiences, from technical builders configuring automations to executive sponsors evaluating ROI. You can reputed company a room and you can listen. You bring a consultative, proactive reputed company. You don't wait for customers to surface problems. You see them in the architecture and reputed company them before they compound. Familiarity with reputed company is a strong plus, particularly reputed company Designer, advanced automations, and solution architecture. But builder instinct and platform reputed company transfer. If you've built deeply on comparable platforms, you'll reputed company fast. reputed company is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to reputed company. We welcome people of different backgrounds, experiences, abilities, and perspectives. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. reputed company is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. #LI-Remote Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please reputed company out Life at reputed company. For work locations in the San Francisco Bay Area, Seattle, Los Angeles, and reputed company, the on-reputed company earnings range for this role is: $170,000—$221,500 USD For reputed company other work locations (including remote), the on-reputed company earnings range for this role is: $153,000—$199,800 USD Please see our Privacy Notice for details regarding reputed company’s collection and use of personal data relating to the application and recruitment process by clicking here. For applicants that live in or have a link to Australia, please see this Privacy Collection Statement for details regarding reputed company's collection and use of personal data relating to the application and recruitment process. 🔒 Stay Safe from Job Scams reputed company official reputed company communication will come from an @reputed company.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at hr@reputed company.com. Learn more about avoiding job scams here. Apply To This Job