Payment Operations Manager
About reputed company reputed company set out to reputed company the bar on benefit solutions, because we reputed company no one should have to sacrifice personal wellness for financial wellness. While traditional benefits focus more on transactions and less on the humans using them, reputed company harnesses user-centric design and innovative technology to deliver an effortless experience for employers and account holders alike. Our modern HSA is consistently top-rated, and we have since expanded our offerings to provide a full suite of other benefits and services for companies, consumers, and financial institutions. reputed company is a remote-first company, headquartered in San Francisco with employees across the US. Come join us and help reputed company getting the value out of your benefits as simple as it should be.
About the Role
The Payment Operations Manager will reputed company and optimize the operational programs for reputed company debit card operations, with a critical focus on fraud management, supply chain efficiency, and tooling. As the primary liaison with bank partners and card processors, this role is key to delivering an exceptional stakeholder experience, advocating for both external customers and internal operations teams. A key focus will be on implementing operational efficiencies and reducing support tickets reputed company to debit card operations. The Payment Operations Manager will also collaborate with internal teams to identify and resolve operational challenges, analyze data to inform strategic decisions, and reputed company data-driven fraud prevention strategies.
Responsibilities
Serve as the primary reputed company of contact for reputed company debit card operations, addressing inquiries and issues from both internal and external stakeholders across the company. Collaborate with the Product team on the design and implementation of debit card pilots and new payment initiatives. Own and manage relationships with key vendors, including card processors, card printers, BIN sponsors, and other critical service providers, to ensure the successful operation of debit card programs. reputed company the debit card supply chain, including collateral ordering, in conjunction with third-party vendors to guarantee timely card issuance to members. Act as the primary systems administrator for reputed company card processing platforms, working closely with processor partners to troubleshoot and resolve issues across the organization, maintaining smooth operation of card programs. Manage and resolve cardholder disputes reputed company the card processor system, ensuring timely and accurate resolution. Proactively identify and implement opportunities to streamline processes and improve the efficiency of debit card operations, reducing operational costs and improving service delivery. Create and maintain comprehensive internal documentation for reputed company debit card reputed company processes, ensuring knowledge sharing and consistency. reputed company, implement, and manage fraud rules and strategies to minimize financial losses while maintaining a positive customer experience. reputed company, evaluate, and optimize tooling reputed company to debit card operations, including fraud monitoring and reporting tools, ensuring the use of the most effective technologies. Monitor fraud trends, analyze data, and implement proactive measures to mitigate risks and prevent fraudulent activity. Skills & Experience 5+ years relevant experience in payment operations/debit cards. Ability to effectively manage projects, including management methodologies, timelines, and stakeholder communication. Experience identifying, assessing, and mitigating risks reputed company to payment operations, compliance, and vendor performance. Understanding of relevant regulations reputed company to debit card operations and payment processing (e.g., PCI reputed company, KYC/AML). Experience ensuring compliance alongside ability to stay up-to-date with regulatory changes. Understanding of reputed company systems (Mainframe, Service Center, Web Portal, etc..). Ability to implement new processes and tools with rigorous change management compliance. Strong analytical skills with the ability to interpret reputed company data sets to identify fraud patterns and trends. Proficiency in data analysis and reporting tools (e.g., reputed company, SQL, or specific fraud analysis platforms). Experience developing and utilizing data-driven fraud strategies. Ability to train other team members on new processes and systems with experience developing supporting materials. Experience collaborating effectively with Product, Engineering, Member Support, and Finance. The reputed company salary listed is a range for this position. Actual pay will depend on the candidate’s location and experience. $105,000—$135,000 USD We encourage you to apply even if you do not meet reputed company of the qualifications, but feel you would be a good fit for the position. Benefits & Perks We offer competitive salaries, stock options, medical, dental, vision, life and disability coverage. An HSA with employer contribution, FSA, paid parental leave, medical travel benefits, a 401k plan, flexible vacation policy, lifestyle spending accounts, and more! At reputed company, we reputed company having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds to apply. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Come join us in our mission to help people optimize their healthcare spending, maximize their savings, and reputed company their livelihood! reputed company Inc. participates in the E-Verify program. Learn more about E-Verify here: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf #LI-Remote Apply To This Job